Customer Service & Culinary Expertise
Resume:
Summary
Summary of Qualifications
• South Shore Vocational, successfully completed expertise culinary requirements.
• Over 20 plus years of experience in customer based services.
• Advanced technological abilities in regards to job based requirements.
• Strong emotional intelligence, with an emphasis on empathy and resolution.
• Expert user of all Microsoft office applications. Work experience
Customer Service II Merit Rating
Commonwealth of Massachusetts • Quincy, MA
March 2020 to Present
Merit rating Board (Quincy Head Quarters)
• Key Citations all citations (warnings, Hands-free, Court and Police)
• Answer calls from courthouse, Hearing officers and police stations
• Work faxes from court houses to update abstracts and findings.
• Work employee assistance email
Customer Service Representative (Haymarket Contact Center)
• Provide World Class Service to the citizens of the Commonwealth of Massachusetts
• Consult customers on information pertinent to the Registry of Motor Vehicles rules and regulations.
• Service and handling various inter and intra complex questions with complete resolution for various title and registration transactions that we provide.
• Responsible for retaining, either by memory or use of agency information manuals and or computer software, all information pertaining to agency rules and regulations, policies, procedures and agency functions and branch location.
• Performs related duties such as booking road exams, citation payments and other clerical duties requiring a moderate degree of decision and general knowledge of the functions of the Registry of Motor Vehicles; performs related work as required.
• Assist with escalated supervisor call backs and emails. Waitress
Westgate Lanes • Brockton, MA
November 2018 to April 2023
I took orders, served food and Drinks both alcohol and non alcohol. CSR - Customer Service Representative
Blue Cross Blue Shield of Massachusetts • Hingham, MA June 2006 to September 2019
Blue Cross Blue Shield of Massachusetts 2006-2019
Claims Processing/Escalation Resolution
• Examined claims to identify key elements and processing requirements based on diagnosis, provider, medical policy, contracts, and Tina Power
**********@*******.***
Brockton, MA 02301
policies and procedures.
• Efficiently and accurately processed product specific claims to ensure timely payments were generated.
• Calculated deductibles and maximums, as well as researched and resolved system pends.
• Assisted Customer Service Reps by providing feedback and resolving issues and answering basic processing questions.
• Assisted customers by providing feedback and resolving issues and answering basic processing questions. Education
High school diploma
South shore vo- tech school • Hanover, MA
September 1994 to May 1997
Skills
Certifications
Driver's License
English Communication skills Computer operation Organizational skills Data entry Typing Phone etiquette Sales Customer service Customer support Attention to detail
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