Customer Service & Administrative Support Specialist

TIA TROTTER

***** *. **** ***. ***# *** Phoenix, AZ 85053 208-***-**** *******@*****.***

OBJECTIVE

Highly motivated and skilled professional seeking an opportunity to re-enter the workforce. Leveraging a diverse background in customer service, data entry, administrative duties, and HR functions, I am eager to contribute my strong work ethic and excellent organizational abilities to a dynamic office environment. Committed to delivering exceptional support and fostering positive client experiences, I am dedicated to utilizing my versatile skill set to make a valuable impact in a rewarding role.

SUMMARY OF SKILLS

Strong customer service skills with a proven ability to provide excellent support to clients.

Proficient in a variety of office tasks including data entry, clerical duties, and administrative responsibilities.

Enhanced proficiency in a wide range of software applications, including E360, Microsoft Office, AMS 360, Adobe Acrobat, Access databases, QuickBooks Pro, Bill Quest and Asyst

Well-versed in all aspects of account management, including data input, payroll, accounts payable and receivable, collections, and bank reconciliation.

Skilled in operating multi-line phone systems and providing outstanding telephone etiquette.

EXPERIENCE

Optometric Technician

Nationwide Vision Phoenix, AZ Sept 2023 – Jun 2025

Assisted optometrist in providing comprehensive eye care services.

Conducted preliminary vision tests (e.g., visual acuity, color vision, depth perception)

Performed routine tests like tonometry and visual field testing and accurately recorded results.

Operated diagnostic instruments such as autorefractor, air puff, lensometer and Optos for retinal imaging.

Managed patient records, scheduled appointments and assisted with verifying insurance.

Provided excellent customer service and addressed all patient inquiries.

Administrative Assistant

Utility Submetering Systems Phoenix, AZ Aug 2018 – Feb 2021

Cashier/Sales Associate

CJC Spirits & More, Inc Keizer, OR Mar 2014 – Jul 2017

Customer Service Rep/Sales Associate

Ifloortape / StaticTek Inc. Keizer, OR Jul 2013 – Dec 2013

Customer Service Representative

Kelly Services/MINET Monmouth, OR Apr 2012 – Dec 2012

REFERENCES

Abbey J. Hunt

abbeyJaye Concepts LLC 831-***-****

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