HR Administrator & Employee Relations Specialist

LIZJOY GATWIRI KIRUJA

HR Administrator HRMS & Employee Relations Specialist

***************@*****.*** +254-***-***-*** Nairobi, Kenya

PROFESSIONAL SUMMARY

HR Administrator with 2+ years hands-on experience in end-to-end HR operations managing 80+ employees in retail environment. Proficient in Watuworx HRMS, payroll administration, recruitment, employee relations, and statutory compliance. Diploma in Human Resource Management with demonstrated expertise in Kenyan labour law and HR process optimization. Seeking HR Administrator/Generalist role to leverage HRMS proficiency and operational HR expertise.

CORE COMPETENCIES

HR Operations: Full-cycle recruitment & onboarding Employee relations & conflict resolution Performance management support Training coordination

HRMS & Payroll: Watuworx HRMS administration Payroll data preparation Leave & attendance management HR reporting & analytics

Compliance: Kenya Employment Act NSSF, SHIF, NITA administration Contract management Disciplinary procedures

Technical Skills: Watuworx HRMS Advanced Excel (pivot tables, VLOOKUP, HR dashboards) PowerPoint MS Office Suite

PROFESSIONAL EXPERIENCE

HR Assistant On the Way Supermarket, Limuru Road April 2023 – Present

Retail Operations 80+ Employees 3 Branches

Recruitment & Onboarding:

Manage end-to-end recruitment for retail positions, filling 8-12 positions monthly with 95% retention rate past probation

Coordinate complete onboarding cycle: documentation, reference checks, HRMS setup, orientation, and induction training

Reduced average time-to-fill from 21 days to 14 days through improved candidate sourcing and streamlined processes

HRMS & Data Management:

Administer Watuworx HRMS for 80+ employees across 3 branches: maintain profiles, track contracts, manage leave balances, and generate HR reports

Ensure 100% HRMS data accuracy through monthly audits verifying employee information, contract dates, and statutory details

Generate monthly HR reports including headcount analysis, turnover rates, leave utilization, and training records

Maintain comprehensive personnel files (physical and digital) ensuring audit readiness and compliance

Payroll Support & Attendance:

Prepare monthly payroll data for 80+ employees: compile attendance, overtime, leave deductions, bonuses, and allowances

Create monthly leave and absence reports using Excel, tracking patterns and ensuring accurate payroll deductions

Issue payslips, P9 forms, and employment letters through HRMS, responding to employee queries within 24 hours

Reconcile monthly attendance data from biometric systems with HRMS records before payroll cutoff

Performance & Training:

Coordinate bi-annual performance appraisal cycle for 80+ employees: distribute forms, track submissions, compile results, maintain records

Schedule and organize monthly training sessions including customer service, safety, and compliance for 60+ staff

Develop training presentations using PowerPoint, delivering induction to 5-8 new employees monthly

Maintain training records in HRMS, tracking certifications and identifying skills development gaps

Employee Relations & Compliance:

Manage employee relations issues including grievances, conflicts, and policy violations, resolving 90% at informal stage

Handle disciplinary cases per Employment Act: conduct investigations, document proceedings, issue warnings, maintain records

Reduced formal grievances by 40% (from 10 to 6 quarterly) through proactive conflict resolution

Ensure statutory compliance: coordinate NSSF, NHIF/SHIF, NITA registrations and maintain accurate records

Contract & Benefits Administration:

Maintain contract database for 80+ employees: track probation periods, renewals, terminations, issue reminders 30 days in advance

Administer employee benefits including medical cover, staff loans, and uniform allocation

Coordinate annual leave planning, managing calendar to ensure adequate staffing across branches

Process exit formalities including clearance, final settlements, and HRMS deactivation

HR Attaché Kenya Power and Lighting Company May 2022 – July 2022

Supported HR operations: assisted recruitment, onboarding, HRMS data entry for 200+ regional employees

Maintained personnel files and HR documentation ensuring compliance with organizational policies

HR Attaché Uhai Neema Hospital April 2021 – July 2021

Supported healthcare HR: recruitment coordination, employee file management, administrative tasks

EDUCATION

Diploma in Human Resource Management Credit Kenya Institute of Management (KIM) Jan 2021 – Dec 2022

Kenya Certificate of Secondary Education (KCSE) Grade C- 2016 – 2019

TECHNICAL PROFICIENCIES

HRMS: Watuworx HRMS (employee data management, reporting, payroll preparation, leave administration)

Microsoft Office: Advanced Excel (pivot tables, VLOOKUP, conditional formatting, HR dashboards) PowerPoint Word

HR Tools: Biometric attendance systems Online recruitment platforms Document management systems

KEY ACHIEVEMENTS

Reduced average time-to-fill for retail positions from 21 days to 14 days through process optimization

Resolved 90% of employee grievances at informal stage, reducing formal complaints by 40% quarter-over-quarter

Maintained 100% statutory compliance with zero penalties for NSSF, NHIF/SHIF, or NITA over 24 months

Developed Excel-based leave tracking template reducing reconciliation time by 50%

Contributed to Watuworx HRMS rollout achieving 100% employee data migration accuracy

PROFESSIONAL DEVELOPMENT

Currently pursuing: Certified Human Resource Professional (CHRP) Advanced Excel for HR Analytics Employment & Labour Relations Law certification

ADDITIONAL INFORMATION

References: Available upon request

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