Human Resources Business Partner, Luxury Resorts

Tina Royer

Phoenix, Arizona • 520-***-**** • *******@***.***

HUMAN RESOURCE BUSINESS PARTNER PROFESSIONAL

Strategic HR Executive Union & Hospitality Expertise Luxury Resort Operations

PROFESSIONAL SUMMARY

Human Resources Business Partner with 15+ years of progressive HR leadership experience supporting business growth through strategic workforce planning, employee relations, talent development, and compliance. Proven ability to partner with leaders, foster positive workplace cultures, and implement people-focused solutions that enhance organizational performance and employee engagement.

CORE COMPETENCIES

Leadership Coaching & Counseling

Training and Development

Talent Acquisition & Workforce Planning

Union Labor Relations & Contract Administration

Budget Management & Forecasting

Employee Grievance & Conflict Proceedings

Mediation & Problem Solving

Executive Coaching & Stakeholder Engagement

Labor Law Compliance & Risk Management (EEOC, FLSA)

HRIS Systems (UKG and Workday)

Business Process Improvements

Proficient in Microsoft Office Suite

Merger Transition

PROFESSIONAL EXPERIENCE

Director of People & Culture

Hilton Phoenix Resort at the Peak — Phoenix, AZ 2019 – March 2026

Director of People & Culture

Embassy Suites Scottsdale Resort— Scottsdale, AZ 2016 – 2019

Director of Human Resources

Phoenix Marriott Tempe at the Buttes Resort— Tempe, AZ 2014 – 2016

Director of Human Resources

DoubleTree by Hilton Tucson-Reid Park — Tucson, AZ 2011 – 2014

Culture Transformation

oChampioned change management and cultural transformation efforts during organizational transitions, ensuring employee engagement, transparency, and business continuity.

oLed cultural transformation and employee engagement initiatives that strengthened organizational culture, improved leadership effectiveness, and enhanced employee retention and workplace satisfaction.

Strategic HR Leadership

oServe as a key member of the Executive Committee, aligning HR strategy with business goals.

oAdvise ownership and senior leadership on workforce planning, organizational design, and risk mitigation.

Union & Labor Relations

oManage all union-related matters, including grievance resolution, contract interpretation, and negotiations.

oMaintain productive labor relations while ensuring operational flexibility and compliance.

Talent Acquisition & Workforce Planning

oLed full-cycle recruitment for executive and critical roles (Director-level, Chef leadership, Engineering, Spa leadership).

oImplemented strategic hiring plans to support renovation and operational demands.

Compensation & Benefits Strategy

oConducted market analyses and addressed wage compression across departments.

oOversaw pay practices aligned with union agreements and competitive benchmarks.

Employee Relations & Compliance

oDirected investigations, conflict resolution, and associate engagement initiatives.

oEnsured compliance with federal, state, and local regulations, including

oArizona Division of Occupational Safety and Health standards.

Training & Service Excellence

oDesigned and launched service culture initiatives aligned with Hilton’s “Make It Right” philosophy.

oPartnered with corporate training to deliver leadership development and Five-Star service programs.

oEstablished KPIs tied to guest satisfaction, service consistency, and quality assurance metrics.

Operational Impact

oSupported multi-outlet operations, including pools, restaurants, and resort amenities.

oPlayed a key role in maintaining service standards during renovation and staffing challenges.

Performance & Audit Excellence

oAchieved consistent 100% audit scores in People & Culture compliance since 2016 (well above industry average).

oSuccessfully managed expanded responsibilities for 10+ months, delivering uninterrupted HR support.

EDUCATION

B.S., Business Management

Chaparral College, Tucson, Arizona

CERTIFICATIONS

Human Resource Management Certificate

KEY ACHIEVEMENTS

Achieved and sustained top-tier HR audit scores (100%) across multiple years.

Successfully led union-related initiatives, maintaining strong labor relationships while supporting operational goals.

Improved guest satisfaction and service scores through structured training and culture initiatives.

Delivered measurable labor cost efficiencies while maintaining service standards during operational transitions.

PROFESSIONAL AFFILIATIONS & MEMBERSHIPS

Certified Train the Trainer for Hilton and Marriott Brand Training

Member of the National Honor Society of Alpha Beta Kappa

Member of SHRM

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