Property Manager - Tenant & Collections Expert

Kembra Courtland

St. Louis, MO *****

**********@*****.***

314-***-****

Professional Summary

Dedicated and results-oriented professional seeking a full-time career in property management. Brings strong experience in customer service, teamwork, and collections, with a proven ability to communicate effectively, resolve issues, and maintain positive tenant relationships. Highly organized, dependable, and committed to supporting property operations while delivering excellent service and contributing to team success.

Work Experience

Property Manager

Westminster Place

Apartments-St. Louis, MO

April 2022 to Present

• Oversee daily operations of a large multi-family residential property, ensuring efficient and professional property management.

• Manage tenant relations, including leasing, lease renewals, customer service, and conflict resolution.

• Collect and process rent payments, monitor accounts, and follow up on tenant delinquencies.

• Coordinate maintenance staff, repairs, contractors, and vendor services to ensure timely completion of work orders.

• Conduct regular property inspections to maintain safety, cleanliness, and compliance with applicable standards.

• Manage property budgets, operating expenses, invoices, and financial reports.

• Ensure compliance with local housing laws, lease agreements, and property management regulations.

• Market vacant units, conduct property showings, and screen prospective tenants in accordance with leasing requirements.

Legal Administrative Assistant

Law Office of Evelyn C. Lewis, LLC-Clayton,

MO September 2018 to February 2022

1. Create and e-file all criminal, civil and traffic documents in Missouri and Illinois. 2. Meet with clients to review discovery.

3. Review and submit payroll using Paychex.

4. Responsible for interviewing, hiring, and termination of office staff. 5. Create and execute contracts for all clients.

6. Collections on client accounts, keep track of each due date and making the necessary phone calls, also taking payments using Clearent.

7. Communicate with clients regarding their cases, communicate with Court staff regarding all aspects of criminal, civil and traffic cases. 8. Keep track of office expenses due dates and make sure all balances have been collected. Area Property Manager/Leasing Agent/Project Manager TopStone Investment-St.

Louis, MO 2017 to 2018

Leasing to market rate and Section 8 tenants, Prepared leases, made delinquency calls and delivered delinquency letters, handled evictions, collected rent and made bank deposits, coordinated all maintenance issues with tenants and maintenance team, Interviewed and hired contractors for rehab projects, took pictures of rehab progress and did all

final walkthroughs with contractors, Scheduled inspections and met with inspectors, reviewed Contractor invoices, inspected potential rental properties for purchase. Updated all notes in AppFolio, Sheets and Drive.

Store Manager

Cards 2 Cash

2015 to 2017

Planning and overseeing daily operations, balancing inventory and cash daily, employee evaluations, staff schedules, interviewing prospective employees, termination, payroll, setting monthly goals by evaluating past reports, collections, supply ordering. Resolution Specialist

Mercedes Benz Financial

Services 2014 to 2015

Customer service, auto payment processing, complaint resolution, lease/contract modification.

Assistant General Manager

Laquita Inns and Suites

2007 to

2013

Managed Front Desk, Housekeeping and Maintenance staff, payroll, unemployment claims, balanced daily receipts, supply ordering, customer complaint resolution, organized all group bookings. Education

High school or equivalent

Webster Groves High School - Webster Groves, MO

August 1984 to April 1988

Skills

• Driving

• Interviewing

• Legal Drafting

• Management

• Rent Manager

• AppFolio

• Fair Housing regulations

• Property Management

• Payroll

• Property leasing

• Microsoft Word

• Supervising experience

• Paralegal experience

• Outlook

• Customer service

• Section 8

• Receptionist

• Customer Service

• Leadership

• Store management

• Accounting

• Legal Research (1 year)

• Property management

• Computer skills

• Billing

• Cash handling

• Real Estate

• Property Leasing

• Accounts Receivable

• Legal research

• accounting

• Scheduling

• Filing

• Accounts receivable

• Paychex

• Payroll

• Microsoft Outlook

• English

• Time management

• Certifications and Licenses

•

• Driver's License Certified

Notary Public

• November 2022 to Present

Contact this candidate