Remote Data Entry Clerk-IT Support

KARALENE ADAY

Coon Rapids, MN 612-***-**** ************@*****.*** linkedin.com/in/karalene-aday

Data Entry Clerk

SUMMARY

Detail-oriented and organized professional with a strong background in IT support, data accuracy, documentation, and customer service. Experienced in managing technical information, verifying details, maintaining records, and supporting high-volume environments with accuracy and accountability. Skilled in Microsoft Office, spreadsheets, digital file management, and fast, accurate typing, with a strong interest in applying technical experience to a data entry or administrative support role. Brings hands-on IT experience managing systems, tickets, software updates, and technical documentation, with a strong ability to enter, verify, and maintain accurate information in fast-paced environments.

Skills

Accurate and efficient data entry

Spreadsheet management

Database maintenance

Data verification and quality control

Document organization

Microsoft Office

Digital file management

Typing and keyboard proficiency

Attention to detail and error identification

Time management and multitasking

Soft Skills

Empathetic and respectful team members with strong customer service, organization, and prioritization skills. Works well independently and collaboratively, adapts quickly to changing environments, and manages multiple tasks with attention to detail, professionalism, compassion, and accountability.

EXPERIENCE

Rural Community Insurance(RCIS)/Wells Fargo/Zurich North America

Platform Engineer Anoka, MN (Remote) 2019-2024

Responsibilities included software packaging via SCCM/MECM and Intune for over 60,000 endpoints. Acquired, evaluated, and deployed Microsoft and third-party updates. Managed Engineer problem and incident tickets in ServiceNow. Functioned as a Help Desk Support Specialist while also managing various projects.

Automated software deployment processes using PowerShell, reducing manual effort by 90% while improving accuracy and efficiency.

Created and maintained training materials for 35 technicians, supporting consistent documentation and faster onboarding.

Integrated new tools and technologies while maintaining organized records, procedures, and support documentation.

Managed Engineer problem and incident tickets in ServiceNow, ensuring information was documented, updated, and resolved within service expectations.

Managed software packaging, testing, deployment, and maintenance records across 60,000+ endpoints using SCCM/MECM and Intune.

Mentored junior staff on documentation standards, installation procedures, and problem-resolution best practices.

Partnered with multiple departments to gather requirements, verify information, and support accurate system and platform updates.

Performed data validation and quality assurance to confirm accuracy, completeness, and consistency of technical records.

Resolved 90% of escalated tickets within SLA by researching issues, documenting actions taken, and following established processes.

Reviewed, evaluated, and deployed Microsoft and third-party updates while maintaining accurate tracking and documentation.

Supported hardware and software service desk requests while entering, tracking, and maintaining detailed issue documentation.

PC LAN Analyst/Technical Support Engineer Anoka, MN Hybrid 2010-2019

Packaged software using SCCM and Intune, ensured compliance with security standards, and recommended process improvements. Created and maintained OSD images. Collaborated with cross-functional teams to assess software needs, provided help desk support to team members and customers, and managed multiple projects.

•Analyzed usage patterns and prepared recommendations for hardware and software upgrades based on documented needs.

•Assisted with enterprise vulnerability management by reviewing, tracking, and documenting remediation activity.

•Created and maintained a searchable database of issue resolutions, improving knowledge sharing, record accuracy, and team efficiency.

•Developed thorough documentation for system configurations, policies, and procedures to support consistent processes and accurate reference materials.

•Managed the software deployment lifecycle for 3,000+ endpoints using SCCM, including packaging, testing, quality control, data accuracy, deployment, and patch remediation records.

•Monitored system performance, reviewed recurring issues, and identified opportunities for process improvement.

•Participated in enterprise disaster recovery exercises, validating backup systems and documenting results for critical business applications.

•Performed data entry support for other departments, accurately entering and updating information during lower-volume support periods.

•Produced multiple reports for management.

•Provided end-user training and mentorship, helping users and team members follow proper procedures and documentation standards.

•Served as Tier 2 IT Support, resolving 95% of complex hardware and software issues without escalation through troubleshooting, documentation, and follow-through.

•Supported customers and team members with hardware, software, and peripheral issues while maintaining accurate service records.

•Supported enterprise patch management and zero-day remediation while maintaining accurate tracking and compliance documentation.

EDUCATION

Multiple Individual Training Courses

I have taken multiple training courses throughout my career.

Microsoft Management Summit

Multiple years of participation.

Associates of Arts

St. Cloud Technical College.

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