Customer Service & Administrative Support Specialist
Resume:
Margaret Foss
Janesville, WI *****
***********@*****.***
Professional Summary
Skilled Customer service representative with 7 years of experience in fast-paced environments, specializing in effective communication and problem-solving. Proven ability to manage inbound and outbound calls, ensuring customer satisfaction and efficient service delivery. Demonstrated leadership as a teaching assistant, fostering a supportive learning environment. Adept at utilizing technology to streamline processes and enhance customer interactions. Seeking to leverage expertise in administrative and customer service roles across various settings. Work Experience
Dealer Service Representative
LeMans Corporation-Janesville, WI
September 2021 to June 2023
Taking phone calls from dealers making orders for parts. Doing outbound calls for back orders
Sending emails for back orders as well.
Customer Service Representative
Lakeshore Recycling Systems-Janesville, WI
April 2023 to May 2023
Taking phone calls from customers who wanted to set up service for trash and recycle pick up and or bulk pick up also answering emails for customers who emailed in for bulk pick up talking with dispatchers for missed pick ups using a third program to see why trash or recycling didn’t get picked up. Customer Service Representative
Ariens Company-Janesville, WI
January 2018 to April 2018
Taking inbound and making outbound calls taking customer orders replying to emails company closed Janesville location
Teaching Assistant
CHILDS FIRST
January 2017 to July 2017
# I worked in the two year old class room. I assisted the lead teacher with daily activities. Changed diapers, served breakfast, lunch, and snack to the kids. Assisted with crafts, play time. And reading stories.
Cleaned the classroom during nap time.
Direct Care Staff
OUR MOTHERS HOME
November 2015 to March 2016
# In this job I helped take care of expecting teen mothers who we a part of the foster care system. I would cook and take them to school or work. I also helped with laundry. We would watch their babies for them at night so they could sleep. We also were there for the one who were pregnant and may need a ride to the hospital. I also took the teens to their doctors appoints. Education
GED in General education
CRAIG HIGH SCHOOL
June 2006 to June 2006
Skills
• I have a strong understanding of computers. It is very easy for me to learn cause it’s all hands-on. I can pick something up in a weeks time if I need to. (5 years)
• COMMUNICATION
• I have very strong communication skills, I will make sure my point is well directed and received. I pride myself on making sure everything is communicated clearly. LEADERSHIP Certifications and Licenses
Driver's License
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