AWS Cloud and Systems Engineer
Resume:
STEVEN JONES
Cloud Platforms: Amazon Web Services (AWS), VMware
Infrastructure (vSphere)
Operating Systems: Windows Server (2012-2022), Linux
(Ubuntu, Fedora, KDE), OpenSolaris, Mac OS
Networking & Protocols: TCP/IP, LAN/WAN, VLAN, DNS, DHCP, SFTP, SSH, SD-WAN, VPN
Monitoring & DevOps Tools: Splunk, DataDog, New
Relic, ScienceLogic EM7, Grafana, Kibana, PagerDuty, JIRA, Git
AWS Certified Cloud Practitioner November 2019
CompTIA Cloud Essentials September 2022
HP Commercial Hardware Service Certified May 2021 Sumo Logic Pro User July 2018
CORE COMPETENCIES
Security & Access Management: AWS
IAM, Active Directory, Group Policy, Okta,
MFA, Symantec/McAfee Antivirus,
BeyondTrust (Bomgar)
Databases & Services: Microsoft SQL
Server, Amazon RDS, IIS, Apache/Tomcat
Scripting & Automation: Bash, C/C++,
JAVA (familiarity)
Bachelor of Science in Computer
Science Norfolk State University
Norfolk, VA
CERTIFICATIONS EDUCATION
PROFESSIONAL SUMMARY
AWS Certified Cloud and Systems Engineer with over 20 years of hands-on experience designing, administering, and securing complex IT infrastructures. A specialist in AWS cloud services, Windows/Linux system administration, and enterprise-level network engineering. Proven ability to automate processes, resolve mission-critical outages, and lead large- scale technical projects in fully remote and hybrid environments. Adept at translating business needs into robust, scalable, and secure technical solutions. April 2025 - July 2026
Livescan Network Engineer IV Virginia Department of State Police, CJIS Division Richmond, VA
Engineers a secure, compliant network architecture using a dedicated VRF and SD-WAN to isolate non-sanctioned vendor hardware (TECH5), ensuring adherence to strict CJIS security protocols.
Leads the statewide transition from temporary MiFi connectivity to permanent physical circuits, managing the entire project lifecycle from deployment strategy to the complex logistics of retrieving devices across Virginia.
Subject Matter Expert (SME) and lead administrator for Okta integration across the LiveScan network, managing the entire access lifecycle for law enforcement officers statewide. Authored and deployed a custom Footprints workspace and database to centralize project tracking, service requests, and documentation for the LiveScan rollout, significantly improving team transparency and efficiency.
Lead technical engineer for the statewide integration and security of the Criminal Justice Information Services (CJIS) LiveScan network, a critical biometrics and identification system for law enforcement.
PROFESSIONAL EXPERIENCE
Richmond, Virginia 757-***-****
Oct 2021- Aug 2025
Network Engineer IV Department of General Services Richmond, VA
Administered and maintained enterprise AWS cloud environments, managing EC2 instances, S3 storage, and VPC configurations to ensure high availability and performance for mission-critical state applications.
Engineered and managed enterprise data lifecycle policies using AWS S3 and Glacier for cost- effective, long-term storage and archival of state data. Designed and deployed a secure file transfer solution using SFTP Gateway on AWS to meet critical data transit requirements for state agencies. Automated key operational functions for Ubuntu Linux virtual machines, including automatic start/stop and implementing a monthly patching schedule to maintain security compliance. Managed Identity and Access Management (IAM) policies and user accounts to enforce least- privilege access across sensitive AWS resources.
PROFESSIONAL EXPERIENCE
Lead technical engineer for statewide network, cloud, and system integration projects, laying the groundwork for major infrastructure modernizations. Mar 2021 – Oct 2021
Delivered expert remote resolution for complex end-user and infrastructure incidents using remote administration tools (BeyondTrust/Bomgar).
Troubleshot and resolved technical issues for on-premise and cloud-hosted applications, minimizing user downtime and impact.
Managed enterprise device configuration, application deployment, patch management, and driver updates for Dell and HP hardware.
End User Technical Field Support Technician (Tier 4) Iron Bow Technologies (VITA) Herndon, VA
Apr 2019 – Feb 2021
Network Operations Cloud Software Support Capital One Financial Glen Allen, VA
Utilized Splunk to build custom dashboards and alerts for real-time monitoring of critical AWS APIs, reducing downtime by proactively identifying application failures. Collaborated within a Scaled Agile Framework (SAFe) environment to support DevOps initiatives and the automated release of financial software.
Conducted root cause analysis for enterprise-wide incidents affecting card decisioning and customer rewards platforms.
Jul 2010 – Jan 2019
Systems Administrator Gannett Media Technologies Chesapeake, VA
Monitored a 24/7 production environment of 3,800+ servers and 850+ web products using ScienceLogic EM7 and other enterprise tools.
Administered, upgraded, and managed a complex VMware environment consisting of 45 hosts and over 600 virtual machines.
Performed remote system administration via SSH and RDP to resolve server outages, restart services, and deploy critical patches and upgrades. Managed all aspects of Active Directory, including user accounts, Group Policy, file permissions, DNS, and DHCP for an enterprise-scale network.
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