Senior IT Quality Manager for e-Governance Projects

BINAY NARAIN SINGH

Senior Quality Manager IT Project & e-Governance Professional

*****.*.*****@*****.*** +91-953******* Jaipur, Rajasthan PROFESSIONAL SUMMARY

Results-driven Senior IT Professional with 15+ years of experience in e-Governance, project quality management, network security, and digital health initiatives. Proven track record in managing large-scale government IT projects — including UIDAI Aadhaar, Ayushman Bharat Digital Mission (ABDM), IHMS 2.0, e-Panchayati Raj and Raj Sewa Dwaar (API Middleware) — with expertise spanning RFP/DPR preparation, stakeholder management, vendor coordination, UAT, system integration, API integration and cyber security. Adept at bridging the gap between technical teams and government departments to deliver scalable, secure, compliant solutions and documentation. PROFESSIONAL EXPERIENCE

Senior Quality Manager

DEV Information Technology Ltd. Jaipur, Rajasthan Dec 2025 – Present API Middleware Project (Raj Sewa Dwaar), Department of Information Technology & Communication (DoIT&C), Govt. of Rajasthan

• Managed API middleware infrastructure for the Raj Sewa Dwaar platform on IBM Cloud Pak for Integration (CP4I), ensuring seamless interoperability and enabling secure integration between Government departments and external applications.

• Coordinated API onboarding, integration, testing and deployment with multiple stakeholder departments and application teams.

• Administered IBM Cloud Pak for Integration (CP4I), including API Connect, App Connect Enterprise (ACE), and DataPower Gateway components.

• Monitored API performance, transaction volumes, response times and system availability to ensure compliance with defined SLAs.

• Developed and maintained operational dashboards using python for API usage, transaction analytics and infrastructure health monitoring.

• Coordinated production deployments, change management, incident resolution, and root cause analysis for API- related issues.

• Managed Linux-based middleware servers, virtual machines, storage utilization, and system health to ensure high availability.

• Manage end-to-end quality assurance for Raj Sewa Dwaar ensuring compliance with functional and technical specifications

• Supervise integration, monitoring, and quality aspects of Water SCADA system for water management

• Lead quality delivery and departmental integration for TDWLR (Transferable Development and Welfare Land Rights) project

• Prepare RFPs for DoIT&C projects — conducting requirements analysis, defining vendor evaluation criteria and ensuring compliance with government procurement norms

• Coordinate with stakeholders, OEMs, vendors, and technical teams for solution design, issue resolution and delivery Senior Consultant

Ernst & Young LLP Mumbai, Maharashtra May 2025 – Dec 2025 Digital Health Transformation — MHNHM, Govt. of Maharashtra

• Provided support in ABDM integrations, ensuring software compliance with ABDM standards, and prepared technical proposals, RFPs, and bid documentation while coordinating the statewide implementation of private microsites

• Supported the implementation of ABDM adoption across government health facilities in Maharashtra, including Medical Education (ME) and Medical & Health (M&H) institutions, to strengthen digital healthcare delivery across the state

• Led capacity-building and IEC activities for ABDM across Maharashtra, including annual budget planning, proposal development, expenditure monitoring, audit coordination, liaison with government officials, drafting and processing administrative and financial sanctions, and managing e-file documentation Senior Consultant

Ernst & Young LLP Jaipur, Rajasthan Jun 2023 – May 2025 Integrated Health Management System (IHMS 2.0) — DoIT&C, Govt. of Rajasthan

• Led As-Is study of the digital health application landscape covering 50+ public health applications

• Provided support for high-level decisions on application changes, workflows, and design

• Supported RFP preparation for implementing agency selection, bid process management, and vendor onboarding

• Collaborated with OEMs and internal teams to design scalable and secure network architectures for government clients

• Supported UAT workshops with key stakeholders and development partners

• Supported development of Single Window System portal for Department of Health, Medicine and Family Welfare

• Prepared project documents including Concept Notes, DPRs, FRS, EoI, and government letters Consultant

Ernst & Young LLP Lucknow, Uttar Pradesh Feb 2023 – Jun 2023 Digital Health Transformation — UPNHM, Govt. of Uttar Pradesh

• Coordinated adoption of the Digital Health Mission across Uttar Pradesh

• Supported development and integration of e-Learning Management System (eKavach) and e-Sushrut applications

• Facilitated HMIS implementation across 1,000+ health facilities and ~22 medical colleges

• Prepared technical proposals, compliance matrices, and security write-ups aligned with ISO 27001, CERT-In, and NCIIPC standards

• Conducted risk assessment and gap analysis for bid compliance Project Coordinator

NISG (for ABDM – National Health Authority) New Delhi Oct 2021 – Feb 2023 Ayushman Bharat Digital Mission — National Health Authority, Govt. of India

• Acted as SPOC between ABDM's technical team and private/government entities for system integration

• Led a team of testers for functional testing of ABDM-compliant applications

• Supported preparation of RFP, FRS, SRS, DPR, and MoM documents

• Reviewed and edited requirements and business process specifications to minimize stakeholder knowledge gaps Assistant Manager

NISG (for UIDAI – Aadhaar) Dehradun, Uttarakhand May 2015 – Oct 2021 Aadhaar Project — Unique Identification Authority of India, Govt. of India

• Supported UIDAI ecosystem partners in adoption and roll-out of Aadhaar Authentication Services including Authentication Server, HSM, and network security

• Provided onsite support for 13-district financial inclusion pilot rollout

• Supported state departments in evaluation of DPRs, BPRs, and RFPs

• Facilitated Aadhaar linkage with government department databases; ensured data standardization and integrity

• Delivered field-level monitoring in rural areas and managed issues through cross-functional coordination District Project Manager

Ecentric Solutions Pvt. Ltd.

(Ministry of Housing and Urban Affairs (MoHUA) and Ministry of Panchayati Raj, Jharkhand) Ranchi, Jharkhand Mar 2014 – May 2015

• Managed IT infrastructure setup across district, block, and village panchayat levels; led a team of 35+ staff

• Oversaw implementation of 11 Panchayat Enterprise Suite applications (PRIASoft, ActionSoft, Plan Plus, GIS, etc.)

• Handled procurement of hardware and peripherals; provided troubleshooting for data sync issues

• Worked with businesses to define business and ICT performance metrics, and measures, tracks, and reports on benefits realization

• Anticipates business needs and identifies and proposes ICT products and services to fulfil those needs

• Planning and leading the corporation in the ICT plans and creating awareness in the functional department on the development of specific systems solutions to meet the functional requirements and the corporation’s objectives.

System Engineer

AGS Transact Technologies Ltd. (Future Retail Group) Kolkota & Patna Nov 2012 – Feb 2014

• Maintained and repaired IBM Servers, POS billing devices, desktops, laptops, and printers across 3 retail sites and 2 warehouses.

• Performed routine system audits; configured Wi-Fi and resolved client issues via BMC ticketing software

• Worked closely with store operations and supply chain teams to ensure uninterrupted IT services supporting business operations.

• Coordinated with vendors and logistics teams for procurement, installation, repair and replacement of IT equipment.

• Monitored spare inventory and ensured timely availability of critical IT hardware components.

• Performed routine system audits and configured LAN/Wi-Fi infrastructure to support retail operations.

• Provided video conferencing support using Cisco Webex FMS Engineer

PCS Technology Ltd. India Jul 2011 – Oct 2012

• Installed and maintained servers, billing devices, desktops, printers, and networking equipment

• Resolved client issues via BMC-based ticket management system CORE SKILLS & TECHNICAL EXPERTISE

Project Mgmt: MS Project, Jira, Microsoft Teams

e-Governance: ABDM, Aadhaar/UIDAI, NHM, Panchayat Enterprise Suite, Raj Sewa Dwaar, IHMS 2.0

Integration: IBM Cloud Pak for Integration (CP4I), API Management and ABDM Integration Cyber Security: Firewalls, IDS/IPS, VPN, SIEM, NAC, ISO 27001, CERT-In, NCIIPC Networking: LAN/WAN, TCP/IP, DNS, DHCP, VLAN, VoIP, Routing (OSPF, BGP, ISIS, MPLS) Cloud & OS: Cloud Computing, Android, Windows Server 2003/2008, CentOS, AIX, Linux Hardware: IBM Servers, Cisco Routers/Switches, HCL Systems, POS/Billing Devices Applications: SAP, MS Office Suite, Cisco Webex, BMC Remedy Documentation: RFP, FRS, SRS, DPR, EoI, Concept Notes, BPR, MoM, Government Note Sheet EDUCATION

Post Graduate Diploma in Project Management (PGDP-PMP) — Symbiosis Institute, Pune (Distance Learning) B.E. in Electronics & Telecommunication (2004–2008) — R.C.E.T, Bhilai, India Intermediate — A.R.Y. Intermediate College (Bihar Board) A.I.S.S.E. — Kendriya Vidyalaya (CBSE Board)

CERTIFICATIONS

• CCNA (Cisco Certified Network Associate) — Cisco ID: CSCO12779318

• Cisco Webex Certified

AWARDS & RECOGNITION

• Best Customer Feedback & Support Award — Cognizant Technology Solutions (CTS), 2012

• Best Client Project Support Award — 2013

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