Customer Service & Account Specialist

Diana Blancos

El Paso, TX ***** +1-915-***-**** *******@*****.***

Work Experience

Account Specialist

El Paso Electric El Paso, TX

August 2022 to October 2024

• start, stop and transfer of electric service.

• provide payment arrangements or payment plans for high bills.

• submit power outages reports

• explain high bills to customers and enroll in budget billing. Coustomer Service Representative

GC Services- FPL El Paso, TX

August 2022 to May 2023

Customer service for electric company in Florida. Assist customer with payment extensions, trouble outages report, energy efficiency tips and usage.

NYC311 Customer Service Associate

KeyStaff El Paso, TX

July 2021 to June 2022

• incoming calls to assist customers with city wide complaints. Assist customer with knowledge articles information regarding New York city city agencies information as well as service request like birth certificate orders, Covid 19 resources, department of sanitation missed collections as well as Freon removal request, schedule Covid 19 vaccines appointments at city wide express clinics.

• I received several Perfect Attendance shout outs and 1 agent of week award. Financial Services Representative

Alorica Calling Center El Paso, TX

April 2015 to October 2018

Assist customers placing telephone applications for credit cards for Citi bank, as well as inform customer of all terms and conditions aplicable.

Customer Service Representative

OSP Group El Paso, TX

March 2012 to April 2015

Responsibilities

Attend customers promptly,courteously and with efficiency to assure a welcomed customer. I was also required to make add-on sales and maintain a proper marketshare. Education

Nurse Assistant (High school or equivalent)

David L Carrasco Job Corps Center El Paso, TX

March 2007 to October 2007

Upper secondary education

Skills

Computer operation Patience Phone answering Cash handling Bilingual Customer inquiry handling Telemarketing Typing Client interaction via phone calls Call center experience Office experience Writing skills Data entry Customer support Phone communication Organizational skills Pricing Phone etiquette Sales Windows Attention to detail Communication skills Dental terminology POS Microsoft Outlook Time management Microsoft Word Medical receptionist Customer relationship building Ethernet Decision making Technical Proficiency Financial Services English Microsoft Powerpoint Vital signs Customer service Medical coding Medical office experience Basic math Home & community care Conflict management Retail sales Computer literacy Problem-solving in high-pressure situations Call center agent experience Languages

English

Bilingual

Spanish

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