Customer Service & Logistics Coordinator

SHAHAD AL HARSHAWI

Gainesville, GA • 770-***-**** • ******************@*****.***

SUMMARY

Reliable and hardworking with experience in phone communication, check ins, administrative support, logistics, retail, and customer service environments. Skilled in fast paced operations, shipment coordination, inventory organization, and guest support. Strong team player with good communication, time management, and problem-solving abilities. Bilingual: Arabic & English

EXPERIENCE

Document Processor (August 2024– May 2026)

Process and organize business documents by scanning, indexing, and accurately entering data into digital systems. Maintain organized records, verify accuracy, meet productivity goals, and support daily administrative operations.

Lululemon – Educator (September 2024– October 2025)

Provided personalized customer service, assisted with product selection and fitting, managed inventory, tracked shipments, restocked merchandise, maintained an organized sales floor, and supported daily store operations.

FedEx - trainer (July 2023 - August 2024)

Maintained workflow efficiency in a high volume distribution environment. Assisted and conducted operation management. Performed quality assurance and safety checks. Managed central control operations

Syfan Logistics – Logistics Coordinator (May 2022 – May 2023)

Supported daily logistics operations by tracking shipments, coordinating loads, and monitoring shipment activity. Communicated updates to customers and team members to help ensure accurate and timely deliveries.

EDUCATION

University of North Georgia - Business

Skills

Customer Service • Appointment Scheduling • Phone Communication • Inventory Management • Logistics Coordination • Multitasking • Time Management

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