Remote Patient Care & Customer Support

Erreka Dandridge

Chester, PA ***** +1-484-***-**** ********@*****.***

Professional Summary

Dedicated and compassionate professional with over 10 years of experience as a Certified Home Health Aide, providing high-quality, patient-centered care to individuals with diverse medical and personal needs. Skilled in assisting with daily living activities, monitoring patient well-being, maintaining accurate documentation, and building trusting relationships with patients and their families.

In addition, I bring 7 years of telemarketing and customer service experience, with a proven ability to communicate effectively, build rapport, generate leads, and exceed performance goals. Known for strong interpersonal skills, professionalism, and the ability to multitask in fast-paced environments. I am committed to delivering exceptional service, maintaining confidentiality, and contributing positively to any healthcare or customer-focused team. Work Experience

Home Health Aide

A1 Home Care-Folsom, PA Folsom, PA

August 2018 to Present

• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being

• Assisted with daily activities such as bathing, dressing, grooming, and medication administration

• Monitored vital signs and reported any changes or concerns to the healthcare team

• Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals

• Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals

• Provided emotional support to patients and their families during challenging times

• Assisted in meal planning, preparation, feeding assistance, diet restrictions and monitoring fluid intake of patients as required by their health conditions

• Implemented fall prevention strategies through regular safety assessments of the home environment

• Assisted patients with range of motion exercises to maintain or improve their physical mobility Telemarketing Representative

Pondera-Logan, UT Logan, UT

March 2021 to April 2024

• Built strong customer relationships by providing exceptional product knowledge and addressing inquiries or concerns

• Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction

• Participated in ongoing training sessions to enhance product knowledge, sales skills, and objection handling abilities

• Managed time effectively by prioritizing tasks, following up on leads, and meeting established call quotas

• Provided accurate reports on sales activities including call volumes, conversion rates, and revenue generated

• Maintained a high volume of daily call activity while adhering to quality standards and compliance regulations MENTAL HEALTH WORKER PEER SUPPORT

PEERSTAR, LLC-Philadelphia, PA Philadelphia, PA

May 2019 to March 2023

• Provided one-on-one support and guidance to individuals in recovery from substance abuse, helping them navigate challenges and develop coping strategies

• Facilitated group therapy sessions, creating a safe and supportive environment for participants to share their experiences and learn from one another

• Participated in regular team meetings to discuss client progress, coordinate care efforts, and address any challenges or concerns

• Provided crisis intervention services when necessary by assessing risk factors and implementing appropriate interventions to ensure safety

• Supported clients in developing relapse prevention strategies through education on triggers, coping skills development, and ongoing support

• Implemented a peer mentorship program that paired experienced individuals in recovery with those who were newly entering the process

Telemarketer

iPacsetters Springfield, PA

June 2000 to March 2010

Customer Service Representative (Third-Party Contractor for Comcast)

• Handled a high volume of inbound and outbound customer calls while providing professional, courteous, and efficient service.

• Assisted customers with billing inquiries, account updates, service changes, and general account support.

• Promoted and sold Comcast products and services by identifying customer needs and recommending appropriate solutions.

• Resolved customer concerns and complaints by researching issues and providing timely, accurate resolutions.

• Scheduled service appointments and coordinated technician visits when necessary.

• Educated customers on available promotions, packages, equipment, and self-service options.

• Maintained accurate customer records and documented all interactions in company databases.

• Met and consistently exceeded performance metrics, including customer satisfaction, quality assurance, sales goals, and call handling standards.

• Demonstrated strong communication, problem-solving, and conflict-resolution skills while delivering a positive customer experience.

• Collaborated with supervisors and team members to improve service quality and achieve departmental objectives. Education

Med Administration Assistant (College)

Bryant & Stratton College Remote

May 2025 to Present

Course of Study (High school diploma)

Chester High School Chester, PA

September 2004 to June 2008

Upper secondary education

Skills

Microsoft Excel Phone etiquette Employee relationship building Microsoft Teams Customer relationship building Utilizing background check services Working with families Math Social media marketing Cross sales Patient care Personal Protective Equipment (PPE) SEO Personal service client interaction documentation Acute care experience Home health Client inquiry handling Guest relations Working with seniors Insurance verification Account management Sales negotiation School experience Content creation Interpersonal skills Opportunity Management Customer inquiry handling Community relationship building PCA Meal preparation Preschool experience Office phone management Assisting with ADLs Customer information system software Childcare Sales Patient observation Cross-functional communication Working with people with disabilities Windows Early Childhood Education Medical administrative support Media sales Sales automation technologies Sales experience within healthcare Food preparation Videography Objection handling (sales technique) Customer service problem-solving Computer skills Ethernet Networking through cold outreach Initial Contact (sales skills) Writing skills Microsoft Word Clinic Working with people with developmental disabilities VolunteerLocal Leadership Training & development Word processing Basic math Communication platforms Confidential information handling Research Client rapport building Security Behavioral health Early childhood education center experience Phone canvassing Production planning Resident's rights Caregiving Desktop applications Software troubleshooting Catheter care Patient monitoring Computer operation Word embeddings Video communication Driving Client relationship development Dependability Data entry Customer service Grammar Experience Telecommunication Medication administration Banking CRM system proficiency Experience with children Management HubSpot HIPAA Assisting medical staff Sage Lesson planning De-escalation techniques Experience working with students Communication skills B2B sales Appointment scheduling Presentation skills Closing sales leads Event marketing Patience Administrative experience Conducting sales calls Prospecting Google Workspace Client retention Customer interaction during outreach Task prioritization Key Performance Indicators Patient interaction HR compliance Safety plans Physical assistance for special education students Microsoft Outlook Typing Teaching technology use Medical terminology Marketing Maintaining patient confidentiality Wrestling Productivity software Substance abuse treatment center experience Client services Video conferencing software Filming Working with individuals with substance use disorders Customer engagement Social listening Delivery driver experience Editing Client interaction via phone calls Working with students with special education needs Technical Proficiency Computer networking Medical scheduling Quality data entry High-end sales Phone communication Sales management Adobe Premiere Cooking Mentoring Managing customer accounts Lead Tracking Medical receptionist Direct support Texting/chatbox tools Electronic health records (EHR) management Meeting or exceeding sales goals Personal injury law Working with people with autism Canvassing Time management Social work Care plans Medical office experience Sales pipeline management B2B Negotiation Special education client interaction CRM software Customer support Supervising experience Customer data entry Budgeting Intake Customer retention Microsoft Office Personal service Lead response time tracking Computer literacy Customer communication Parenting support and skills training documentation Front desk Organizational skills Technical troubleshooting support Adobe Photoshop Social media management Live chat Sales management systems proficiency Video editing

Languages

English

Certifications and Licenses

BLS Certification

Firearms License

CPR Certification

First Aid Certification

ServSafe

Certified Ophthalmic Technician

Certified Home Health Aide

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