Remote Customer Service Contractor

YOUR NAME

Lancaster, PA YOUR PHONE YOUR EMAIL

PROFESSIONAL SUMMARY

Experienced contractor with approximately 40 years of hands-on customer service, client communication, scheduling, estimating, problem-solving, and project coordination. Seeking a full-time remote customer service or phone support position where strong communication skills, reliability, and practical experience can help customers solve problems and get results.

CORE SKILLS

Customer service and phone support • Client communication and follow-up • Scheduling and appointment coordination • Problem-solving and troubleshooting • Estimating and explaining project costs • Sales and customer relations • Time management and independent work • Handling customer questions and concerns • Basic smartphone/computer communication

PROFESSIONAL EXPERIENCE

Independent Contractor / Construction & Home Improvement — Lancaster, PA Approximately 40 years

• Communicated directly with customers to understand needs, answer questions, and resolve concerns.

• Scheduled work, coordinated projects, and followed up with customers from initial contact through completion.

• Prepared estimates, explained pricing and options, and helped customers make informed decisions.

• Managed projects independently, met deadlines, and handled unexpected problems professionally.

• Built long-term customer relationships through dependable service and clear communication. EDUCATION

High school / equivalent — Details available upon request AVAILABILITY

Available for full-time remote work, including phone-based customer service and support.