Auto Damage Adjuster with 10+ Years

Alphonso Cannon

Auto Damage Adjuster

Contact information

Locust Grove, 22508 **************@*****.*** +469*******

Professional summary

Detail-oriented auto damage adjuster with over 10 years of experience evaluating vehicle claims and

collaborating with repair specialists. Recognized for implementing quality control measures and

maintaining high standards of safety and aesthetics in vehicle repairs. Proven ability to develop strategic

relationships with clients and service partners, ensuring timely resolutions and improved customer

satisfaction ratings.

Employment history

Auto damage Adjuster

Geico corporation, Fredericksburg, US — Jul 2023 - Present

Evaluated auto damage claims to determine the extent of damages and appropriate compensation,

processing an average of 60 claims per week.

Collaborated with repair shops and service providers to negotiate fair pricing and ensure quality repairs,

achieving a customer satisfaction rate of 100%.

Conducted thorough assessments of vehicles, utilizing industry-standard tools to estimate repair costs

accurately.

Developed detailed reports documenting findings and recommendations for claims processing, helping

reduce claims turnaround time by 98%.

Analyzed repair estimates against OEM repair procedures to identify discrepancies and recommend

adjustments, contributing to more consistent cost outcomes and audit readiness.

Coordinated with tow companies, body shops, and parts suppliers to synchronize repair schedules,

reducing cycle variability and improving vehicle return reliability for customers.

Mentored junior adjusters on inspection techniques and documentation standards, enhancing team

accuracy and reducing escalation frequency through hands-on coaching.

Owner

Cannon's Body Works, Florence, SC — Jan 2014 - Present

Developed and executed strategic business plans that drove sustained revenue growth and measurable

profitability improvements.

Oversaw daily operations to optimize workflow efficiency and maintain consistent service quality.

Managed and coached a team to improve productivity and reduce staff turnover.

Implemented targeted marketing initiatives that increased customer engagement and brand visibility.

Analyzed financial reports to identify cost-saving opportunities and improve margin performance.

Negotiated supplier contracts to secure better terms and lower procurement costs.

Built and maintained relationships with stakeholders to support repeat business and partnerships.

Directed social media marketing campaigns to raise online presence and lead generation.

Represented the company at networking events to generate new business opportunities.

Negotiated vendor partnerships to source higher-quality parts, reducing repair rework and improving

service reliability.

Coached technicians through hands-on training sessions and skill assessments, enhancing team

capability and sustaining service throughput during peak demand.

Directed shop scheduling and resource allocation to balance workloads, improving appointment

punctuality and strengthening customer trust.

Introduced a standardized repair workflow to shorten turnaround times and improve consistency,

yielding noticeable improvements in customer retention and repeat business.

Service Advisor/Writer

Caliber Collision, Columbia, SC — Mar 2019 - Oct 2024

Collaborated with technicians to diagnose vehicle issues and communicated clear repair plans to

customers, maintaining accuracy and trust.

Achieved a customer satisfaction rating above 90% by delivering timely service and resolving concerns

to retain repeat business.

Coordinated with parts department to secure required components and reduced repair lead times

through proactive ordering.

Conducted follow-up calls after service to confirm satisfaction and strengthen long-term customer

relationships.

Managed cash and payment processing with accuracy, ensuring reconciled transactions and reduced

billing errors.

Engaged customers via phone, email, and in-person to clarify service needs and improve appointment

adherence.

Participated in ongoing training to maintain technical knowledge of automotive service trends and

improve service recommendations.

Collaborated with sales teams to identify upsell opportunities for service packages, increasing ancillary

revenue.

Prepared estimates using CCC ONE, handled insurance company communications, and built

relationships to expedite claim approvals.

Supervised work order processing and ensured factory repair procedures were followed for compliant,

quality repairs.

Guided customers through repair options and warranty procedures with clear comparisons, building

trust and securing informed approvals for required services.

Body Repair

Caliber collision, Columbia, SC — Dec 2010 - Apr 2022

Executed precise body repair techniques to restore vehicles to original factory specifications.

Collaborated with team members to streamline repair processes, reducing turnaround time by 15%.

Maintained detailed records of repairs and parts used, ensuring transparency and efficiency in

operations.

Performed thorough inspections post-repair to guarantee customer satisfaction and vehicle

performance.

Implemented quality control measures to ensure all repairs met industry standards for safety and

aesthetics.

Body Repair

Horn Ford, Florence, SC — Dec 2007 - Jan 2009

Performed structural diagnostics and developed repair sequences to restore vehicle integrity and

shorten turnaround times.

Executed body repairs including part removal/installation, welding, cutting, and modifications with focus

on fit and finish.

Aligned vehicle frames and components using industry-standard techniques to ensure safety and

proper handling.

Coordinated teardown and reassembly processes to streamline workflow and deliver measurable

improvements in shop throughput.

Calibrate alignment and suspension components after repairs to reinstate handling performance and

reduce follow-up adjustments.

Implement preventive checking routines post-repair to catch defects early, strengthening customer trust

and reducing rework incidents.

Collections Specialist

Washington Mutual Bank, Florence, SC — Mar 2004 - Dec 2007

Managed end-to-end collections activities, improving account recovery timelines with consistent follow-

ups.

Tracked payment statuses and produced ERP-based reports to support financial analysis and decision

making.

Built and maintained client relationships to increase on-time payments and improve customer retention.

Conducted systematic phone and email outreach to collect outstanding balances and document

account actions.

Resolved billing disputes and customer inquiries promptly to maintain account accuracy and positive

customer interactions.

Participated in ongoing training to update collections knowledge and apply best practices to account

handling.

Handled automated call responses and detailed account notations while processing correspondence,

filings, and electronic records.

Analyzed delinquent account patterns to prioritize outreach strategies, improving recovery efficiency

and reducing prolonged resolution cycles.

Partnered with legal, fraud, and customer service teams to resolve complex disputes, accelerating case

closures and protecting company assets.

Audited account records and corrected billing discrepancies, ensuring accurate ledgers and preventing

future reconciliation issues.

New and Pre-Owned Sales

Florence Toyota, Florence, SC — Aug 2002 - Mar 2004

New and used car sales. Reviewing and collecting data on new vehicle, safety ratings, and features. Keeping

aware of the competition and competitors. Using sales experience to gain customer trust.

Education

Bachelor of Mechanical Engineering

Florence Darlington Tech Florence Career Center, Florence, SC, US — 2004 - 2009

GPA 3.7

Pharmacy Technician (PTCB Certified)

Virginia College, Columbia, SC, US — 2010 - 2013

Autobody Repair - Non-Degree Program (e.g., Coursera Certificate)

Trade School, Florence, SC — Feb 2003 - 2005

High School Diploma

2003

Courses

Welding Certification

CCC-1

Securities Industry Essentials

Series 63

Driver's License

I-CAR Certification

Registered Pharmacy Technician

Pharmacy Intern License

Pharmacy Technician Certification

Pharmacy Technician License

ASE Advanced Engine Performance Specialist Certification

ASE A5 Brakes Certification

ASE Automobile Service Consultant Certification

ASE Parts Specialist Certification

Air Conditioning Certification

ASE Certification

Skills

Technical proficiency in repair Conflict resolution Continuous learning

tools

Adaptability Strategic planning Communication skills

Relationship management Time management Problem-solving

Industry knowledge Collaboration with vendors Customer service excellence

Damage estimation Negotiation skills Auto damage assessment

Claims evaluation Management Industrial painting

Teamwork Mechanic experience Leadership

Attention to detail Customer retention Compounding medications

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