Adaptive Community Engagement and Lead Generation
Resume:
Bruce McGowan
Highly Commited Team Collaborator and Lead Generator who adapts to changing
needs and consistently achieves targets.
Dynamic individual with hands-on experience in Community Engagement and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results- oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
2026-03 - 2026-
06
Political Canvasser
Grindstone Field Solutions, 2336 Haldis Wy Sacramento, CA 95822 Engaged community members through door-to-door outreach, promoting candidate platforms and campaign initiatives.
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Utilized voter registration systems to ensure accurate data collection and reporting during canvassing efforts.
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Adapted messaging strategies based on audience feedback, improving engagement rates in targeted neighborhoods.
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Collaborated with team members to develop effective canvassing routes, optimizing time management and resource allocation.
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2024-12 - 2025-10 Lead Generator
ARS Beutler-North Natomas, Natomas, CA
Stationed at a National Retail Big Box Home Improvement Store
(Lowe's). I Generated leads through active engagement with store customers.
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Initiated conversations regarding heating, cooling, air quality enhancements, energy conservation and benefits.
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Actively generated leads for free in-home consultations for system replacement and/or performance tune-ups.
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Assisted customers in securing items for their non-HVAC Home Improvement needs.
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2022-02 - 2024-
07
Direct Sales Ambassador
Capay Organic / Farm Fresh To You, Sacramento, CA
Direct Door-to-Door Sales of Farm Fresh fruits and vegetables to the public. Advocating for and a Passionate Proponent of the Organic Food and Farm to Table Movement.
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Sacramento, CA 95828
*****.*********@*****.***
bold.pro
2021-08 - 2022-01 Contact Center Representative
ConferenceDirect, Folsom, CA
As a Contact Center Representative I reported directly to the Contact Center Supervisor and was responsible for handling incoming calls, responding to customers and entering data information into various software applications. I was expected to perform my duties within department guidelines while assisting in meeting team goals and objectives.
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2021-04 - 2021-06 Fulfillment Center Associate
Amazon, Sacramento, CA
As an Amazon Fulfillment Center Associate (Warehouse Team Member), my duties were to essentially get orders ready for customers relying on Amazon's services. In doing so on a daily basis working from an Amazon warehouse, I engaged in selecting and packing orders to be shipped to customers.
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2021-02 - 2021-03 IHSS Service Desk Agent
Experis - Manpower Group, Sacramento, CA
Assisted IHSS Recipients and Providers with basic technical issues with various devices used to connect to their IHSS Website accounts. Also assisted both with issues relating to setting up respective accounts, including timesheet submission and verification.
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2019-09 - 2020-11 CSR - Standardized Operations and Analytics Maximus, Sacramento, CA
Provided callers with an unbiased presentation of programs to assist them with application and eligibility requirements and program questions.
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Accesses, reads, interprets, and performs some updates to customers data elements in various on-line systems.
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Provides information to the applicant explaining the eligibility determination process.
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Performs accurately all data entry functions with and without the use of imaged documents to reflect customer activity/transactions.
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Answers customer questions with proper usage of client approved scripts.
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• Assists callers in problem resolution as needed.
• Assists customers in the enrollment processes.
Responds to customer phone inquiries in a prompt, courteous, professional and concise manner.
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• Documents all customer encounters in appropriate databases. Regularly utilizes Microsoft, Outlook, with Salesforce, Solix, and AWS databases to perform essential tasks.
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• Performed other duties as assigned by management. 2017-06 - 2019-04 Customer Service/Reservations Agent ASPIRA CONNECT, Sacramento, CA
Intake Reservations Agent receiving incoming calls from customers looking to make camping/other reservations at State/Federal/National Parks.
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Education
1978-06 No Degree: Speech Communications
Hiram College - Hiram, OH
although I completed two years of College Education 1976-06 High school diploma: General Studies
DuVal High School - Glenn Dale, MD
Languages
English
Additional Information
• Skills
CSR, Customer Care, Customer Service, Call Center, Customer Support, Sales and Marketing, Microsoft Suite, Recruiting, Hiring, On-boarding, Training, Sales Support, Sales Quality Control and Front / Back Office Support
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