Enrollment Specialist and Customer Service Expert
Resume:
TAMMY SCOTT WILLIAMS
**********@*****.***
PHOENIX, ARIZONA
SUMMARY
Proven ability to efficiently process and update information, conduct research for incomplete documents, and maintain accurate records. Adept at handling inbound and outbound communications, streamlining documentations, and ensuring data precision.
EXPERIENCE
10/2025 - Current Enrollment Specialist, Insight Global/ Foodsmart
Coordinated high-volume patient scheduling for healthcare clients.
Resolved questions and concerns efficiently and immediately.
Delivered precise product specifications and policy information to over 150 clients daily.
09/2024-01/2025 Enrollment Record Specialist, Impact Technology Recruiting/ Blue Cross Blue Shield
Executed the efficient processing and updating of patient data within the database.
Conducted through research and compiled necessary information to address incomplete documents.
Facilitated the elevation and closure of terminated records.
09/2023 - 8/2024 Customer Service Representative, Level III Adecco/ Epiq
Engaged with customers via phone and email to resolve existing inquiries in a courteous and timely manner
Supplied all necessary information, options, and acceptable solutions to customers’ inquiries.
Streamlined the processing and maintenance of documents with accuracy and efficiency.
01/2023 - 08/2023 Medical Scheduling Coordinator, Axis/ TriWest Healthcare Alliance
Initiated outbound calls to schedule appointments based on requests from Veterans or the VA.
Successfully resolved VA and provider inquiries with a focus on first-call resolution.
Documented all communications involving contacts with Veterans and providers.
01/2022 - 01/2023 Customer Service Representative, RmeX/ Bakkt
Managed inbound calls for various bank customers with reward points to purchase products.
Addressed inquiries about tracking shipments, cancellations, and refunds.
Delivered exceptional customer support through voice, email, and chat channels.
Resolved issues related to existing orders, including undelivered items or damaged products.
Skills
Excel Microsoft office
Multi-tasking Data management
Data entry Remote work skills
Teamwork Growth mindset
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