Customer Service & Reception Specialist

MICHELLE LEWIS

Oklahoma City, OK ***** *****************@*****.*** 405-***-****

PROFESSIONAL SUMMARY

Detail-oriented and dependable professional with extensive experience in customer service, reception, payment processing, administrative support, hospitality, and healthcare environments. Known for strong organization, professionalism, accuracy, and the ability to manage multiple priorities while providing excellent service to customers, guests, patients, and coworkers.

CORE SKILLS

• Customer Service

• Payment & Cash Handling

• Reception & Front Desk

• Appointment Scheduling

• Administrative Support

• Inventory & Stock Management

• Staff Training

• Problem Solving

• Time Management

• Records & Documentation

• Patient Support

• Safety & Sanitation

PROFESSIONAL EXPERIENCE

Checker/Prep Cook Casey's General Stores Inc. — Oklahoma City, OK 05/2025 – 12/2025

• Verified product accuracy and quality during incoming and outgoing shipments.

• Maintained organized inventory and monitored stock levels for product availability.

• Processed credit card, gift card, check, and cash payments accurately and efficiently.

• Prepared cash drawers, completed register procedures, and maintained an organized checkout area.

• Inspected work areas for safety and sanitation and followed company safety standards.

• Assisted with training new staff and supported efficient daily operations.

• Resolved customer questions and concerns professionally and promptly.

Receptionist Comfort Suites Hotel — Oklahoma City, OK 09/2023 – 04/2025

• Welcomed guests, completed check-ins, and provided professional front-desk service.

• Managed phone calls, guest inquiries, reservations, appointments, and billing questions.

• Maintained booking systems and coordinated with housekeeping to support room readiness.

• Handled guest concerns and complaints with professionalism and a customer-focused approach.

• Provided information about hotel services and local attractions.

• Supported administrative tasks including calendars, correspondence, filing, scanning, and copying.

Receptionist Comfort Inn & Suites Hotel — Oklahoma City, OK 08/2019 – 07/2022

• Provided friendly front-desk service, checked in visitors, and assisted guests with check-out and billing.

• Managed incoming calls, messages, reservations, appointments, and guest inquiries.

• Coordinated with housekeeping and other departments to maintain smooth hotel operations.

• Maintained daily calendars and scheduled appointments and office events.

• Provided administrative support through typing, document filing, scanning, and copying.

• Resolved guest concerns while maintaining a professional and welcoming environment.

Receptionist Comfort Suites Hotel — Oklahoma City, OK 04/2016 – 09/2019

• Welcomed guests and visitors and provided dependable front-desk and customer service.

• Managed calls, reservations, appointments, check-out procedures, and billing inquiries.

• Coordinated with housekeeping to support guest room readiness and satisfaction.

• Maintained accurate calendars and scheduled appointments for clients and visitors.

• Handled guest concerns and directed inquiries to the appropriate department or personnel.

Carhop Coits — Oklahoma City, OK 08/1999 – 08/2012

• Delivered food and beverages accurately and efficiently while providing friendly customer service.

• Processed cash and other customer payments accurately and handled change.

• Prepared orders, verified bags, and coordinated with kitchen staff for timely fulfillment.

• Maintained clean and organized dining, service, and work areas.

• Monitored supplies and assisted with opening, closing, and shift-change procedures.

Nurse Dr. Tipsworth — Oklahoma City, OK 04/2009 – 04/2010

• Administered medications and treatments according to physician orders and monitored vital signs.

• Assessed patient conditions and documented vital signs, care, treatment, and patient progress.

• Assisted physicians with examinations and procedures and maintained a safe, sanitary environment.

• Educated patients and families regarding care and treatment procedures.

• Collected blood specimens, prepared rooms and supplies, and maintained accurate documentation.

Driver OK Transit — Oklahoma City, OK 08/2007 – 08/2008

• Operated transit vehicles safely along designated routes and monitored traffic conditions.

• Assisted passengers with boarding and exiting and transported clients to medical appointments.

• Maintained vehicle cleanliness and functionality through regular inspections.

• Coordinated with dispatch to support timely pickups and drop-offs.

• Documented mileage, fuel usage, and maintenance issues accurately.

Receptionist Dr. Crain — Oklahoma City, OK 04/2007

• Welcomed patients and visitors, managed phone calls, and directed inquiries appropriately.

• Coordinated appointments and maintained office calendars and records.

• Assisted with billing inquiries, insurance verification, filing, and document handling.

• Maintained a clean, organized reception area and provided courteous customer service.

Nurse Dr. Griffith — Oklahoma City, OK 05/2005 – 10/2005

• Administered medications and treatments according to physician orders and monitored patient vital signs.

• Monitored respiration, blood pressure, and blood glucose levels in response to medical care.

• Assisted physicians with examinations and procedures and maintained sterile techniques.

• Documented patient histories, treatment plans, condition changes, and medication effects.

• Provided patient education and prioritized multiple tasks in a clinical setting.

EDUCATION & TRAINING

RMA: Medical Assistant & Phlebotomy Platt College — Oklahoma City, OK 05/2003 – 05/2005

High School Putnam City — Oklahoma City, OK 05/2002

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