Remote Customer Service & Technical Support

Damion Martin

Hedgesville, WV ***** *.********@*****.*** 304-***-****

Professional Summary

Dedicated and resourceful professional with over 10 years of experience in customer service, technical support, and logistics operations. Proven ability to communicate effectively, resolve issues, and deliver high-quality service in fast-paced environments. Seeking a remote role in customer service, support, or technical assistance to leverage my experience, strong interpersonal skills, and growing IT knowledge.

Core Competencies

- Customer Support & Complaint Resolution

- Technical Troubleshooting

- Remote Communication Tools

- Interpersonal & Communication Skills

- Salesforce & Microsoft Office Suite

- Safety Procedures & Compliance

- Team Collaboration

- Time Management

- Basic IT Proficiency

- Delivery & Driving Experience

Professional Experience

Customer Service Representative

The Bowen Group - Remote July 2023 - Present

- Assist veterans, families, and healthcare providers via phone, resolving inquiries and concerns with empathy and professionalism.

- Facilitate warm or cold transfers when appropriate, ensuring seamless customer service experience.

- Document interactions accurately using internal systems. Installer / Driver

Cover Aww Pool Table Services - WV & Surrounding Areas May 2012 - July 2023

- Installed, maintained, and repaired pool tables for residential and commercial clients.

- Drove to client locations, managing timely and safe transport of equipment and tools. Damion Martin

Hedgesville, WV 25427 *.********@*****.*** 304-***-****

- Diagnosed equipment issues and conducted troubleshooting for long-term solutions.

- Delivered quality service while maintaining client satisfaction and safety standards. Residential Counselor

Timber Ridge School - Winchester, VA September 2020 - May 2021

- Supervised at-risk youth in a residential setting, ensuring safety and structured daily routines.

- Enforced rules and coordinated with staff to support residents' progress.

- Maintained accurate daily reports and incident logs. Barber

Good Looks Barbershop - Martinsburg, WV December 2018 - April 2019

- Provided hair styling and grooming services, building strong client relationships.

- Resolved customer concerns with professionalism and care. Forklift Operator / Order Picker

Macy's Logistics Warehouse - Martinsburg, WV 2014 - 2017 (Seasonal)

- Operated forklifts and picked/packed customer orders accurately and efficiently.

- Maintained clean, organized work areas and adhered to safety protocols. Education

High School Diploma

Martinsburg High School - Martinsburg, WV (2011)

Technical Skills

Salesforce Microsoft Word Inventory Management Forklift Operation CRM Systems Basic Troubleshooting Basic IT Knowledge

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