Operations Project Coordinator (GC Holder)

Shraddha Santosh Kokate

Project Coordinator Operations Manager Talent Acquisition

Southfield, MI (Hybrid) +1-302-***-**** ️ *************@*****.***

PROFESSIONAL PROFILE

Result-oriented Professional with over 15 years of experience across Project Coordination, Banking Operations, and Talent Acquisition. Proven track record in managing complex migrations (ALM 24.1), streamlining high-volume data workflows, and leading cross-functional teams. Expert in process improvement, compliance auditing, and stakeholder management within fast-paced corporate and financial environments.

CORE COMPETENCIES

Project Management: Agile/Scrum, SDLC, Kanban, Risk Mitigation, Resource Onboarding/Offboarding.

Operations & Compliance: Process Engineering, ISO Certification, Audit Management (RBI/Internal), KYC.

Technical Tools: HPQC ALM, Ivanti, MS Project, Visio.

Leadership: Team Training, Vendor Relations.

PROFESSIONAL EXPERIENCE

Lear Corporation Southfield, MI

Project Coordinator Feb 2024 – Sep 2024

System Migration: Spearheaded the HPQC ALM migration from version 15.5 to 24.1; conducted gap analysis and ensured zero downtime for ongoing processes.

Efficiency Automation: Identified and converted manual workflows into RPA projects and automated recurring maintenance tasks via Cron jobs.

Stakeholder Management: Facilitated Scrum ceremonies (Sprint Planning, Retrospectives) and collaborated with external vendors to develop PLM Dashboards using Palantir Foundry.

Quality Assurance: Served as QA Lead, optimizing test case documentation and resolving P1/P2 issues in coordination with the Development team.

Process Design: Created As-Is and To-Be data flow diagrams to visualize project phases and obtain executive buy-in.

Neutrino Tech Systems Remote

Data Entry Specialist Nov 2022 – May 2023

Ensured 100% data consistency by validating documentation across SANA, CRM, and Inbound Fax systems.

Managed high-volume data intake with strict adherence to compliance and system integration protocols.

GBHR Group LLC Remote

Talent Acquisition Manager (Freelance) Mar 2022 – Nov 2022

Executed full-cycle recruitment for international clients in the US, Europe, and China.

Leveraged LinkedIn Recruiter to headhunt niche talent and managed the end-to-end onboarding lifecycle.

Arya Dance Academy Remote

Operations Manager Nov 2021 – March 2022

Optimized class scheduling and payment recovery systems; utilized Birdeye portal for customer engagement.

Axis Bank Ltd. India

Deputy Manager / Manager Oct 2006 – May 2013

Portfolio Management: Oversaw a credit portfolio of Rs 22 billion, ensuring compliance for high-value borrowers.

Leadership: Managed a team of 20, maintaining zero-pending status through custom-designed process flows.

Audit Success: Successfully led the branch through 2 Reserve Bank of India (RBI) audits with no major findings.

Achievement: Instrumental in obtaining ISO Certification for the branch office.

Kotak Mahindra Bank Ltd. India

Assistant Manager Feb 2005 – Oct 2006

Led a team of 7 in national-level account maintenance.

Redesigned the account closure process, significantly reducing turnaround time (TAT).

IndusInd Bank Ltd. India

Junior Manager Retail Banking & Customer Service Aug 2002 – Feb 2005

Branch Operations: Managed end-to-end retail operations, including cash handling, remittances, and the processing of inward/outward check clearing.

Financial Products: Administered DEMAT accounts and Fixed Deposits, ensuring all transactions met strict regulatory and internal banking standards.

Customer Relationship Management: Resolved complex customer inquiries and service issues, maintaining high satisfaction ratings and branch loyalty.

Process Compliance: Executed daily operational audits to ensure accuracy in book-keeping and adherence to banking security protocols.

EDUCATION & CERTIFICATIONS

Master’s Degree - Master’s In commerce with First Class – May 2003

JAIIB (Junior Associate of Indian Institute of Banking and Finance)

Academic achievements:

Won highest marks in subjects of Marketing Mgt and Business Finance in Masters in my College.

Topped College in Masters (May 2003)

Work Authorization Status: Permanent Resident (Green Card)

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