Promising IT Support and Automation Intern

OKIKIOLUWA POPOOLA

Baltimore, MD 443-***-**** ******@******.*** linkedin.com/in/okikioluwa-popoola EDUCATION

Morgan State University Baltimore, MD

Bachelor of Science, Computer Science; GPA: 3.5 Expected Spring 2027 Relevant Coursework: Cybersecurity, Data Analytics, Algorithms, Network Security, Cloud Computing, Financial Modeling, Systems Analysis Community College of Baltimore County Baltimore, MD Associate of Science, Information Technology; GPA: 3.6 Spring 2024 Relevant Coursework: Data Structures, Systems Security, Cloud Computing, Business Finance, Database Systems EXPERIENCE

Community College of Baltimore County (CCBC) Baltimore, MD IT Support Intern — Technology Operations & Process Improvement June 2024 – August 2024 Supported IT infrastructure across 3 campuses, optimizing hardware/network performance and reducing downtime by 25%. Analyzed ticketing data and automated support workflows using AI tools and scripting, cutting resolution time by 30%. Facilitated weekly cross-departmental standups via Jira/Agile to track project deliverables, coordinate dependencies, and manage action items.

Maintained job aids, process documentation, and operating materials to support consistent execution across technology service leads. Fame Shots Baltimore, MD

Founder & Technical Lead March 2022 – Present

Founded and scaled a media production company to $40,000+ in annual revenue, delivering 50+ client projects on time and under budget. Gathered business requirements and built client management/booking systems in Python, automating 50% of core operations. Led cross-functional teams across technical delivery, design, and marketing using Jira and Agile/Scrum planning frameworks. Developed financial tracking dashboards in Excel (Pivot Tables, P&L tracking, forecasting) to analyze revenue trends, improving profit margins by 20%.

PROJECTS

Shego Holdings — Investor Relations & Operations Platform 2023 – Present Architected centralized platform and mapped business workflows for a multi-asset investment venture, reducing operational overhead by 35%.

Direct fundraising and investor relations strategy, building custom Excel financial models, pitch materials, and due diligence reporting. Established standardized operating procedures (SOPs), reporting frameworks, and compliance workflows for cross-functional teams. Oversee end-to-end deal lifecycle, conducting market research, financial due diligence, and portfolio monitoring across 10+ active investment positions.

AI Agent Development & Workflow Automation 2024 – Present Independently built and deployed autonomous AI agents using Python and LLM APIs (Financial Analyst Agent for market analysis, Email Outreach Agent for automated campaigns, and Job Recruiting Agent). Integrated agents with Gmail, Google Calendar, and CRM tools to create end-to-end data integration pipelines, reducing manual task time by 60%+.

Secure Student Interaction App (CCBC) 2024

Designed and built a secure student interaction platform with a Python backend, integrating role-based access controls and AES-256 data encryption.

Led a 4-person development team through full SDLC; delivered production-ready prototype 30% ahead of schedule via dependency tracking and Agile planning.

ADDITIONAL INFORMATION

Technical Skills: Python, SQL, HTML/CSS, JavaScript, Excel (Pivot Tables, Dashboards, Financial Modeling), AWS (in progress), Git, REST APIs, Visio/Process Mapping

AI & Automation: AI Agent Development (LLM APIs, autonomous workflows), Prompt Engineering, Workflow Automation, GPT/Claude Integration, Process Improvement

Business & Leadership: Business Analysis, Requirements Gathering, Team Management (5+ direct reports), Investor Relations, Project Management (Jira, Agile), SOP Development, Risk & Compliance Controls

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

Contact this candidate