Application Support & Production Support Specialist

SHEFALEE KHARE

312-***-**** *************@*****.***

SUMMARY

Entry-level IT professional with a Master’s in Computer Science and 4+ years of experience in production support, application maintenance, and troubleshooting in the finance and insurance domains. Skilled in incident management, ticket resolution, and cross-team coordination. Currently re-entering the workforce after a career break, bringing strong technical knowledge, problem-solving ability, and adaptability to IT support roles such as Help Desk, Application Support, or QA. TECHNICAL SKILLS

• Languages & Tools: Java, SQL, HTML, JavaScript, COBOL, JCL

• Frameworks/Platforms: Spring, Hibernate, Eclipse, Maven, WebSphere, Tomcat

• Databases: Oracle, DB2, MySQL

• Concepts: Application support, troubleshooting, SDLC, Agile/Scrum, testing, version control (SVN, Maven) PROFESSIONAL EXPERIENCE

Infosys Technical Lead – Application Support

Client: American Express Salt Lake City, UT Dec 2015 – Aug 2016

• Supported vPayment Legacy system by troubleshooting application issues and coordinating resolution.

• Managed production incidents and coordinated between business and offshore teams.

• Assisted in server migration and deployments, ensuring minimal downtime.

• Participated in Agile Scrum ceremonies, grooming user stories, and managing deliverables. Syntel Inc. Analyst Programmer – Production Support Client: Kemper Auto & Home Insurance Jacksonville, FL Sept 2007 – Jan 2011

• Provided production support for insurance applications, handling issue tickets and small enhancements.

• Monitored systems across DEV, SYS, UAT, and PROD environments, ensuring smooth operation.

• Collaborated with QA/business teams during SIT & UAT testing to resolve defects.

• Documented issues and solutions to improve knowledge transfer and reduce repeat incidents. EDUCATION

M.S. in Computer Science – Virginia Commonwealth University, Richmond, VA GPA: 3.5/4.0 B.E. in Information Technology – PT Ravishankar University, India GPA: 8.1/10.0

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