Remote Billing & Operations Support Specialist
Resume:
Christie Price
******@*****.***
Billing and operations support professional with extensive experience in billing systems, data entry, and transaction processing in high-volume environments.
Supported meter/billing operations through data validation, corrections, and system updates.
Proven ability to process, review, and correct billing and account data while ensuring accuracy, compliance, and timely resolution of discrepancies
Hands-on experience supporting route audits, service tickets, invoice verification, and operational workflows aligned with utility and field operations.
Strong background in data entry, reporting, and Excel-based tracking to support billing accuracy and operational efficiency.
Experienced in providing internal customer support, responding to inquiries, and coordinating with cross-functional teams to meet service-level requirements.
Detail-oriented and reliable team contributor with a strong understanding of clerical, scheduling, and operational support functions.
Work Experience:
Reddy Ice Dallas Texas
Operations Support Clerk February Mar 2025 – Oct 2025
Assist in the maintenance and enhancement of the utility billing system, ensuring it meets Organizational needs and compliance requirements.
Research and resolve invoice discrepancies in a timely manner
Weekly A/P reporting and analysis, ensuring all invoices are received/recorded as part of month-end close
Process service tickets in Next Process in accordance with set customer service levels
Route invoices for approval/receiving actions through Next Process
Weekly check deposits
Monitor P-card activity and submissions of receipts from Procurement for compliance and completeness
Work with BU‘s to review subcontractor invoices in accordance with Next Process
Research and resolve invoice discrepancies in a timely manner
Monitor account email and respond to all inquiries within same day or within 24 hours
Monitor vendor delivery of PO’s and invoices
Business coding accuracy for auditing
Deluxe Corporation Carrollton, TX
Processing Specialist 2-Trainer Oct 2019 to Feb2025
Assist in the maintenance and enhancement of the utility billing system, ensuring it meets all SLA’s
Accurately process complex and problematic accounts as required.
Verified route and account data to support accurate billing and reporting
MICR corrections upon coupon and check corrections
Data Entry using image technology in the most efficient manner.
Train new employees:
Prepare client payments for processing
Scan all prepared payments by using Opex and Falcon
Operating Image/ Extraction Equipment
Review account specific instructions and accurately apply business rules to payment processed, and study proposed changes in methods of processing.
ONCOR, Vegetation Management (Contractor) Fort Worth, TX
Billing Specialist August Sept 2019 to Oct 2022
Assist in payroll accounting, transactions, reporting, stop payments and other operations.
Review payroll reports and time sheets for correctness before payroll transactions. Ensure that employee payroll is processed accurately and timely.
Prime Source Technologies, LLC (Contractor) Irving, TX
Accounts Payable Specialist May 2018 to Aug 2019
Applying payments correctly to customer s accounts
Research client information in SAP before applying payments
Resolve invoice /payments issues.
Assist in special projects, assist co-workers in their daily duties
Prepare, review, and track invoices daily
First Data Dallas, TX
Reject Processor/ Data Entry September Jan 2017 to May 2018
Assist in the maintenance and enhancement of the utility billing system, ensuring it meets organizational needs and compliance requirements, and train all employees.
Auto Nation Irving, TX
Promoted December 2016 to May 2017 - Sox Reconciliation Analyst
June 2008 to December 2016 - Accounts Payable Clerk June 2008 to May 2017
Prepare, research, and resolve outstanding vehicles physical inventory reconciliation items
Partner with supervisor on escalated issues from stores and / or other departments within work queue
Manage workflow in automated reconciliation tool, ensuring all deadlines are met
Achieve working knowledge of systems supporting reconciliations department:
Reconciliation / report all Sox (Sarbanes – Oxley) or compliance issues immediately to manager.
Dr. Pepper Snapple Dallas, TX
Route Audit Accounting Oct 2007 to Jun 2008
Verify delivery routes in SAP
Correct invoice errors
Audit Route Orders
Audit Compliance Reports
Balance cash and charge invoices to bank deposit
Create spread sheet log
Education:
Franklin D Roosevelt High School Dallas, TX September 1986 – 1990
El Centro Community College Dallas, TX August 1990 – August 1992
Skills:
Microsoft Windows, Microsoft Word, Excel, Outlook, Oracle, SAP, APEX, ADP, WMA, ROSS, QuickBooks, Database maintenance.
OBJECTIVE:
To secure employment with a reputable company where I can utilize my skills and business studies and experiences to the maximum.
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