Customer Service Manager and Supervisor

KIARRA PAGE

Cedar Hill, TX

Phone: 903-***-****

Email: *************@******.***

Professional Summary

Dedicated and experienced Customer Service Manager with nearly 10 years of retail and customer service experience. Skilled in customer relations, payroll processing, scheduling, bookkeeping, bill payment, cash handling, and team supervision. Proven ability to lead employees, resolve customer concerns, and maintain efficient daily operations. Dependable, organized, and committed to delivering exceptional service. Professional Experience

Customer Service Manager – Kroger

November 2016 – May 2026

• Supervised front-end operations and customer service staff.

• Created and managed employee work schedules.

• Processed payroll and maintained accurate employee records.

• Handled customer concerns and resolved issues professionally.

• Assisted with bookkeeping and accounting functions.

• Managed bill payments and financial transactions.

• Trained and supervised cashiers and customer service representatives.

• Answered multi-line phones and directed customer inquiries.

• Maintained accurate cash handling procedures and financial records.

• Ensured compliance with company policies and procedures. Cashier – Cash Saver

June 2015 – June 2016

• Provided excellent customer service in a fast-paced retail environment.

• Processed customer purchases accurately and efficiently.

• Handled cash, credit card, and electronic payment transactions.

• Assisted customers with questions and concerns.

• Maintained a clean and organized checkout area.

Education

High School Diploma

Skills

• Customer Service Management

• Employee Scheduling

• Payroll Processing

• Bookkeeping

• Bill Payment Management

• Cash Handling

• Team Leadership

• Staff Supervision

• Customer Relations

• Phone Operations

• Accounting Support

• Problem Solving

• Time Management

• Organization

• Microsoft Office

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