Customer services

CORA AGUILLARD

Marksville, LA ***** 337-***-**** *************@******.***

PROFESSIONAL SUMMARY

Reliable and detail-oriented professional with a strong track record in cash handling, customer service, and insurance sales. Recognized for accuracy in financial transactions, building trusted client relationships, and adapting quickly across retail, gaming, and insurance environments.

SKILLS

● Cash Handling & Reconciliation ● POS Systems

● Customer Service & Retention ● Client Relationship Management

● Insurance Licensing & Compliance ● Liquor Regulations & Compliance

● Team Leadership & Training ● Records & Reporting Accuracy WORK HISTORY

Cashier / Cage Technician — LJ's Casino Mansura, LA June 2025 – June 2026

● Validated ticket vouchers and processed cash transactions, including payouts and currency exchanges

● Maintained precise financial records, tracking cash inflow and outflow and reconciling daily totals

● Adhered to state gaming regulations and security protocols, monitoring surveillance to prevent fraud and theft

● Held liquor and gaming technician licenses required for the role Insurance Agent — Transamerica Insurance Monroe, LA September 2024 – Present

● Maintain up-to-date knowledge of insurance policies and products to guide client understanding

● Build client trust by analyzing individual needs and recommending appropriate coverage solutions

● Manage accurate records for 100+ client accounts, including exposure, risk, and premium details

● Average 50+ client approaches weekly; schedule and conduct annual policy reviews

● Complete ongoing training to stay current on new products and platforms; submit daily productivity reports Cashier, Cook & Office Personnel — APM Hessmer, LA May 2022 – Present

● Delivered attentive customer service across cashier, kitchen, and office duties

● Operated cash register for cash, check, and credit card transactions with high accuracy

● Prepared food items per recipe and portion-control guidelines, reducing waste through proper storage

● Balanced cash drawer daily and ran end-of-day reports to ensure accurate accounting

● Handled office duties including daily bank deposits and administrative recordkeeping Assistant Manager — Circle K Pineville, LA May 2021 – April 2022

● Assisted in overseeing daily store operations, including staffing, cash handling, and merchandising

● Operated register for all transaction types; balanced drawer and prepared daily deposits

● Promoted store incentive programs and loyalty sign-ups to help boost sales

● Implemented loss-prevention practices that reduced theft at checkout Head Cashier — Harvest Foods Marksville, LA May 2020 – May 2021

● Led front-end cashier operations, training staff on POS systems and cash-handling procedures

● Greeted customers and resolved needs promptly, contributing to a positive shopping experience

● Restocked and organized merchandise; ran daily reports and prepared bank deposits Assistant Manager — Family Dollar Mansura, LA April 2019 – October 2019

● Supported store management with cash handling, merchandising, and customer service

● Operated register for all transaction types and maintained a balanced drawer each shift

● Promoted sales incentives and organized the checkout area to maximize efficiency Assistant Manager — Aguillard Painting Lafayette, LA January 2008 – April 2019

● Supervised day-to-day operations, ensuring performance, quality, and service standards were met

● Assisted with recruiting, interviewing, hiring, and onboarding new employees

● Resolved customer complaints promptly, strengthening satisfaction and repeat business

● Evaluated employee performance and delivered constructive feedback

● Managed customer invoicing and business deposits EDUCATION & CERTIFICATIONS

Louisiana Department of Insurance — Life, Health & Accident/Sickness Insurance License, Dec. 2023 Bunkie Magnet High School, Bunkie, LA — GED, May 1997

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