Case Management & Family Support Specialist

TP

TIARA PETERSON

*****.********@*****.*** 202-***-**** Washington, DC 20001

• http://linkedin.com/in/tiara-peterson-8655b04a

Results-driven Case Manager with 5+ years of experience providing comprehensive supportive services in the healthcare sector. Proven expertise in rehabilitation psychology, behavioral health, and healthcare administration. Skilled in motivational interviewing, individualized care planning, and coordinating wraparound services across multidisciplinary teams. Currently pursuing dual Master's degrees in Public Health and Healthcare Administration. Certified Registered Behavior Technician with proven success engaging 100+ families annually.

• Team building

• Stakeholder relations

• Crisis Intervention & De-escalation

• Community-Based Program Management

• Healthcare Compliance & Documentation

• Medical Care Coordination

• Case Management

• Family Support Services

• Stakeholder involvement

• Community Engagement and Outreach

• Medical Terminology

Microsoft Office Suite (Word, Excel, PowerPoint,

Outlook)

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• Electronic Medical Records (EMR)

• Healthcare Database Systems

• Data Entry & Documentation

East River Family Strengthening

Collaborative

FAMILY SUPPORT COORDINATOR

08/2025 - Current

Use team building techniques to engage over 100 families annually in navigating emergency situations and preventing child welfare system entry through targeted barrier reduction.

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Coordinate stakeholder meetings to promote collaboration and additional funding for projects and programming comprehensive case management services.

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Promoting improved outcomes through individualized support plans and wraparound initiatives addressing health, safety, and access.

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Develop innovative problem-solving strategies reducing recurring family challenges by documenting progress in secure software systems and AI software tools.

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East River Family Strengthening

Collaborative Washington, DC, United

States

FAMILY SUPPORT WORKER

02/2024 - Current

Referral and Intake management; Receive intakes through a referral and call system to determine participants eligibility of services.

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Data and census tracking; Track and manage data for proven results to ensure effectiveness of the program.

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Community outreach and marketing; Conduct presentations demonstrate effectiveness of the programs for funding opportunities and collaboration.

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Websites, Portfolios, Profiles

Professional Summary

Core Qualifications

Experience

• Navigating child welfare prevention, utilizing motivational interviewing. Community Connections, Inc.

REHABILITATION

SPECIALIST/CASE MANAGER

12/2023 - 08/2025

Conducted comprehensive biopsychosocial assessments identifying client strengths, needs, and rehabilitation goals to develop individualized recovery plans addressing daily living, vocational readiness, and community integration skills.

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Coordinated multidisciplinary services among healthcare providers, case managers, family members, and support systems ensuring seamless care delivery while monitoring client progress and adjusting treatment plans accordingly.

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• Maintained accurate regulatory-compliant documentation. Build support in therapeutic recreation, social skills development, and post-rehabilitation community reintegration efforts.

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Arlington County Government

SCHOOL HEALTH AIDE

10/2016 - 12/2023

Organized procedures and protocols for 500+ students per individual care plans, and ensuring VDH database compliance.

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Addressed family concerns user interdisciplinary systems through other public health departments and community resources.

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Aided second-language students completing enrollment utilizing strong verbal and written communication techniques.

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Arlington County Government Arlington

County, VA

CLINIC AIDE

02/2018 - 10/2018

Utilize Microsoft, Outlook, co-plot and other tools to track progress across teams and organizations.

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Administration epinephrine, controlled medications, and insulin according to individual care plans and student health database ensuring compliance with departmental standards.

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Practice effective communication using memorandum and additional communication platforms to ensure compliance and accountability.

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Monument Academy Washington, DC,

United States

Dedicated HomeHealth AIDE

01/2015 - 10/2018

Provide students with healthcare needs supports in classroom settings, encouraging positive behavior outcomes, reporting health changes, and advocating for additional support while maintaining healthy parent relationships and collaboration.

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Mentored new aides on best practices for classroom management and student engagement strategies.

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Streamlined supply inventory processes, ensuring timely availability of educational resources for teachers.

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Led training sessions for staff on behavior management techniques, improving overall classroom dynamics.

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Implemented feedback mechanisms to enhance student support services, driving increased satisfaction among parents and educators.

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Contemporary Family Services, Inc.

United States

CASE MANAGER SUPERVISOR

03/2014 - 08/2018

Managed community-based programs serving at-risk populations throughout metropolitan Washington area, supervising case management teams monitoring client files, progressions, and study outcomes for quality assurance purposes.

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Incorporated evidence-based strategies with staff reducing program risks and losses while networking with stakeholders.

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Developed effective support systems for families through strategic team- building and integral community connections.

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Volunteers of America Greenbelt, MD,

United States

Assisted adults with developmental disabilities achieving personal goals through person-centered approach, facilitating medical appointments,

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Direct Support Healthcare Professional

06/2012 - 06/2016

providing personal care services, and implementing individualized support.

Advocated for intellectually challenged individuals utilizing treatment plan systems, assisted with house management duties.

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Ensured consumer budget compliance, maintained resident safety and security, and incorporated team-based strategies.

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Skilled at working independently and collaboratively in a team environment.

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Assisted with day-to-day operations, working efficiently and productively with all team members.

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Grand Canyon University

Master of Science

Expected in 01/2027

University of Maryland Global Campus

BACHELOR OF SCIENCE in HEALTH/HEALTH CARE ADMINISTRATION/MANAGEMENT 01/2023

University of the District of Columbia

CERTIFIED NURSING ASSISTANT (CNA) in Pre-Nursing Studies 01/2016

Member – East of the River Black Women Thriving Fellowship, 10/01/25, Present

• Diploma in Medical Billing and Coding, Alison, 08/01/25

• Youth Mental Health First Aid USA, National Council for Mental Wellbeing, 11/01/23

• Registered Behavior Technician (RBT), ReThink Behavioral Health Innovation, 01/01/22

• Nursing Assistant, University of the District of Columbia, 06/01/16

• Basic Life Support (BLS)

• Parent Leader, PAVE (Parents Amplifying Voices in Education)

• Inspiration Mentor, University of the District of Columbia, 09/01/14, 01/01/16

• Team building

• Stakeholder relations

• Trauma-Informed Care

• Crisis Intervention & De-escalation

• Behavioral Support Services

• Community-Based Program Management

• Healthcare Compliance & Documentation

• Special Needs & Disability Services

• Medical Care Coordination

Education

Professional Affiliations

Certifications

Volunteer Leadership

Areas Of Specialization

Contact this candidate