Public Relations & Customer Service Leader
Resume:
I. DYANN
WILKERSON
Austell, GA 30106
*********@*****.***
SOFTWARE SKILLS
Microsoft Office
PBX
Social Media
CERTIFICATION
Electronics Certification
Project Management
Certification
ACTIVITIES
o AT&T Pioneers, Alliance of
Black Telecommunications
o Employees (ABTE), Intertribal
Council of AT&T Employees
(ICAE)
o Shaw Temple AMEZ Church,
o Delta Sigma Theta Sorority
Inc.
Montgomery Board of Mental
Health
o Board of Directors of the
Minerva Foundation Inc.
© Cobb County Community
Transit Advisory Board, and
numerous community service
organizations.
SUMMARY OF QUALIFICATIONS (M4
With over 50 years of relevant Public Relations and International Customers Services
and Product Sales, employee training, and office administration, I bring a wealth of
skills and interpersonal experience to your organization. I have implemented and
successfully executed tasks, activities and events using my Project Management
skills, while representing organizations with the highest customer service. I am
accustomed to positions and demands of high-profile responsibility and comfortable
with new challenges and complex situations in various settings.
PROFESSIONAL EXPERIENCE
WellStar Health Service
PBX Operator - 12/2016-04/2024
Operating a comprehensive Front desk Switchboard, directing callers and providing
information regarding hospital operations, services and patient locations. These
services were provided within WellStar Health Service’s legal and proprietary
guidelines.
AirTran Airways
Customer Relations Specialist - 9/2007 -6/2011
Provided resolutions for passengers who had complaints. Retained these passengers’
loyalty by ensuring they felt heard, valued and respected. Their issues were taken
seriously regardless of their level of urgency, resolutions sought and found in many
situations within our guidelines, and I honored promises within the Parameters given
to the customers to ensure they were satisfied while the company was not harmed.
AT&T
Communications Technician - 2/2000 -2/2007
My responsibility included, but were not limited to using diagnostic systems to
identify and resolve problems with circuits, trunks, and telecommunications systems
for customers around the world.
EDUCATION
August 1978
Master of Business Administration Degree with a Management and
Organizational Behavior concentration
— Atlanta University - Atlanta, Georgia
August 1973
Bachelor of Business Administration Degree with a Management concentration
— Baruch College, City University of New York (CUNY) - New York, New York
-References can be furnished upon request-
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