Talent acquisition recruiter

JAMIE M. UPSHUR

336-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Highly organized operations and customer service professional with extensive experience supporting business operations, supervising employees, coordinating schedules, recruiting talent, monitoring performance, preparing reports, and resolving complex customer and operational issues. Proven ability to manage competing priorities, coordinate workflows, train and support employees, maintain accurate documentation, and communicate effectively across teams. CORE SKILLS

Operations Coordination Workflow & Schedule Management Administrative Support Team Supervision Recruiting & Interview Coordination Employee Training & Coaching Performance & Quality Monitoring Reporting & Documentation Process Improvement Cross-Functional Communication Customer Relations Problem Resolution Data & Records Management Microsoft Office Time Management

PROFESSIONAL EXPERIENCE

Recruiter Qualfon March 2021 - Present

• Coordinate recruiting activities for assigned positions to support staffing and workforce needs.

• Source and review candidate resumes through recruiting platforms and job boards.

• Schedule interviews and coordinate communication between candidates and hiring teams.

• Conduct candidate screening and interviews to evaluate qualifications and job fit.

• Maintain recruiting documentation and candidate information throughout the hiring process.

• Extend employment offers and communicate onboarding and pre-employment requirements.

• Partner with hiring managers to understand staffing needs and prepare recruiting reports and presentations. Customer Service Supervisor Qualfon August 2020 - March 2021

• Managed daily employee workflows, schedules, and task assignments to support efficient operations.

• Created team schedules and delegated responsibilities based on business needs.

• Monitored employee performance and identified opportunities for coaching and improvement.

• Trained and onboarded new employees on company procedures, expectations, and systems.

• Prepared and communicated employee performance information to operations management.

• Monitored quality results and identified trends and opportunities for operational improvement. Client Service Officer Verizon February 2015 - January 2020

• Supported commercial customer accounts and assisted with account-related service needs.

• Communicated with customers and internal departments to research and resolve account issues.

• Reviewed financial and account documentation for accuracy and completeness.

• Assisted with payment research, billing concerns, account reconciliation, and troubleshooting. Customer Service Professional Blue Cross Blue Shield of North Carolina January 2011 - July 2012

• Responded to member and provider inquiries regarding healthcare benefits and services.

• Reviewed claim information and explained claim status to members and healthcare providers.

• Researched account and claim concerns while maintaining confidentiality. Credit Negotiator Care One / Ascend One September 2010 - August 2011

• Negotiated with creditors on behalf of customers to support debt-resolution objectives.

• Reviewed customer accounts and financial information to determine appropriate solutions.

• Maintained accurate account documentation and followed up on outstanding actions. Senior Credit Analyst, Existing Customer Credit Bank of America May 2008 - January 2010

• Assisted customers with credit-line increases and decreases.

• Reviewed customer accounts and financial information to determine appropriate account actions.

• Communicated account decisions and information clearly to customers. Relationship Representative Business Retention January 2008 - May 2008

• Supported customer-retention initiatives and addressed customer concerns.

• Reviewed customer accounts to identify solutions and maintain positive customer relationships. Customer Service Representative Business Lending October 2007 - January 2008

• Assisted business customers with account-specific questions and service requests.

• Processed payments and account-maintenance requests and maintained accurate records. Claims Processor Blue Cross Blue Shield August 2005 - October 2007

• Reviewed healthcare claims submitted by physicians, hospitals, and members.

• Processed claims and account corrections in accordance with established procedures.

• Identified missing information and requested additional documentation when necessary. EDUCATION & CERTIFICATIONS

Virginia College - Healthcare Reimbursement

University of Phoenix - Healthcare Medical Assistant TMC - Certified Coach, Customer Eyes

Six Sigma Green Belt Certified

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