Remote Client Relationship & Admissions Management

LINDA N. GORDON

Orlando, FL 407-***-**** ******.******@*****.*** linkedin.com/in/linda-gordon-347a19b8

Professional Summary

Client relationship professional with 8+ years managing high-volume portfolios end-to-end — from first contact through renewal — in fully remote, CRM-driven environments. Proven track record increasing conversion and retention through consultative, relationship-first engagement, proactive account health monitoring, and cross-functional collaboration with compliance, support, and sales teams. Skilled across Salesforce, Creatio, CampusVue, and other CRM/reporting tools, with a consistent history of meeting and exceeding performance metrics.

Key Skills

Account Management • Client Retention & Renewals • Relationship Building • CRM Management • Active Listening • Conflict Resolution • Cross-Functional Collaboration • Communication • Adaptability • Critical Thinking

Professional Experience

Admissions Representative, Auguste Escoffier School of Culinary Arts (Remote) June 2025 – Present

●Serve as the primary point of contact for prospective students, clearly conveying program details, expected outcomes, and financial options to support informed decision-making.

●Manage a high-volume lead portfolio, ensuring timely, proactive outreach to maximize contact and conversion rates.

●Conduct structured interviews and needs assessments to qualify candidates and match them with the right program.

●Maintain consistent, staged follow-up cadences with all applicants through the full enrollment lifecycle to drive matriculation — directly comparable to structured account renewal cadences.

Admissions Representative, South University (Remote) March 2022 – May 2025

●Built long-term, trust-based relationships with prospective students, increasing conversion rates and portfolio retention.

●Assessed individual goals and needs, recommending the best-fit programs to reduce early-stage attrition.

●Partnered directly with prospects to identify and resolve barriers to enrollment, improving overall pipeline health.

●Consistently met daily and departmental contact and conversion objectives.

Account Executive, Dish Network (Remote) November 2019 – October 2021

●Owned a portfolio of at-risk customer accounts, executing retention strategies that improved customer loyalty and safeguarded recurring revenue.

●Resolved billing, contract, and service issues through direct negotiation, consistently securing positive account outcomes.

●Identified account growth and retention opportunities through proactive, consultative customer engagement.

●Utilized CRM and support tools to manage high-volume customer interactions with consistent service-level performance.

Enrollment Counselor, Colorado State University Global (Remote) August 2018 – October 2019

●Managed a multi-channel applicant portfolio (phone, text, email, chat) to ensure timely, consistent engagement.

●Conducted comprehensive needs assessments to align individual goals with the right program, improving fit and retention.

●Used CRM technology to track and grow the applicant pipeline and flag at-risk prospects for follow-up.

Admissions Advisor, The DAVE School — Orlando, FL June 2015 – July 2018

●Advised students on program, financial, and technical requirements, translating complex information into clear guidance.

●Coordinated tours, orientations, and events to strengthen engagement and community relationships.

●Compiled performance reports and consistently met efficiency metrics for interaction volume.

Online Admissions Representative, DeVry University — Orlando, FL July 2009 – May 2015

●Managed the full student relationship lifecycle from initial inquiry through onboarding.

●Applied consultative engagement techniques to build relationships and guide candidates in a fast-paced environment.

●Maintained up-to-date product and compliance knowledge while consistently exceeding performance metrics.

Systems & Tools

Salesforce • Creatio • CampusVue • Nexus • Tableau • Power BI • Live Chat • Parchment/NCH • Microsoft Office • Google Workspace • Microsoft Teams • Oracle • Zoom

Education

Bachelor's Degree, Technical Management

DeVry University, 2013

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