Vision Care Technician and Customer Service Professional
Resume:
***************@*****.***
MAGALI LARA
Broken Arrow, Oklahoma
***************@*****.*** •
PROFESSIONAL SUMMARY
Motivated and adaptable professional with experience in patient care, customer service, administrative support, tutoring, and bilingual communication. Currently working as a Vision Care Technician in an optometry clinic, with hands-on experience assisting patients, performing preliminary vision testing, maintaining patient records, answering phones, coordinating referrals, and supporting front-desk operations. Known for strong communication, patience, reliability, time management, and the ability to remain composed in challenging situations. Bilingual in English and Spanish with a strong willingness to learn and grow professionally.
PROFESSIONAL EXPERIENCE
Vision Care Technician
RoseRock Eyecare January 2026 – Present
● Work directly with patients and document chief complaints and relevant information.
● Perform vision testing using optometry equipment.
● Communicate patient concerns and test information accurately to the doctor.
● Maintain and update patient charts and electronic medical records.
● Assist with front-desk responsibilities, including patient check-in and phone calls.
● Process referrals and organize documentation for patient files.
● Provide patients with professional, courteous, and attentive service. Seasonal Packer
Macy’s Warehouse October 2025 - January 2026
● Packed and prepared products for shipment while meeting daily productivity goals.
● Cross-trained in multiple warehouse departments and adapted quickly to different responsibilities.
● Maintained organized and properly stocked packing stations.
● Handled heavy boxes and products safely and efficiently.
● Managed time effectively while working in a fast-paced environment. Customer Service
Crumbl August 2024 – April 2025
● Assisted with daily store operations and provided customer service in a fast-paced environment.
● Helped train and support new employees.
● Managed inventory and calculated product quantities needed for daily operations.
● Prepared and measured dough batches according to established procedures.
● Maintained cleanliness and organization throughout the store.
● Assisted with overall store management and daily workflow. Customer Service
Hawaiian Bros January 2024 – April 2024
● Provided friendly and efficient customer service while taking food orders.
● Assisted with food delivery and restaurant operations.
● Restocked products and supplies as needed.
● Maintained cleanliness and organization in the restaurant.
● Worked effectively as part of a fast-paced team. Hostess
Russo’s Italian Restaurant August 2023 – January 2024
● Welcomed and assisted customers while managing seating arrangements.
● Answered customer questions regarding menu items and restaurant services.
● Entered and managed electronic orders accurately.
● Assisted servers and coordinated seating during busy periods.
● Helped organize restaurant events and maintain an efficient front-of-house operation.
● Handled difficult customer situations with patience and professionalism. Personal English Tutor
Private Tutoring January 2022 – May 2023
● Provided English and reading instruction to Spanish-speaking children.
● Helped students develop English vocabulary, reading, and pronunciation skills.
● Worked with children experiencing reading difficulties and adapted instruction to individual needs.
● Communicated patiently and effectively with students and families. Cleaning Assistant
Family-Owned Cleaning Business January 2019 – December 2022
● Cleaned residential and commercial properties while maintaining high standards of quality.
● Communicated directly with clients regarding services and scheduling.
● Translated between English- and Spanish-speaking clients and business leadership.
● Scheduled jobs and communicated appointment details with customers.
● Developed strong time-management, organization, and customer-service skills.
Pet Sitter
Independent January 2023 – Present
● Provide reliable care for clients' pets while following detailed instructions and schedules.
● Communicate with clients regarding pet care needs and appointments.
● Manage multiple responsibilities independently and maintain consistent schedules.
● Demonstrate reliability, patience, attention to detail, and strong customer communication.
EDUCATION
Tulsa Community College
Associate Degree in Liberal Arts
Currently Enrolled
Broken Arrow High School
High School Diploma 2025
Early College High School Program • Northeastern State University Honors Society
CORE SKILLS
● Patient Care & Communication
● Customer Service
● Bilingual: English & Spanish
● Spanish English Translation
● Administrative Support
● Scheduling & Organization
● Time Management
● Problem Solving
● Conflict Resolution
● Attention to Detail
● Teamwork & Collaboration
● Adaptability
● Training & Mentoring
● Inventory Management
● Electronic Order Entry
● Medical/Patient Documentation
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