Laboratory Operations & Phlebotomy Supervisor

Johnson Gill

**** ********* ***

Pleasanton, CA *458

925-***-**** Cell

***********@*********.***

KEY SKILLS

● Lab Supervisor experience

● Clinical operations experience

● Work with Physicians’ experience

● Supply and materials management experience

● Trained leaders and members for leadership skills

● Team building, Training, Coaching, and train-the-trainer skill

● Leadership skills

● Problems solver with effective communication skills

● Excellent customer service and patient care skills WORK EXPERIENCE

Floater Eastbay Territory (Leadership Role) 05/21- Present Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. Site Lead Laboratory 08/20

A site leader is responsible for managing the staff performance, ensuring the smooth delivery of daily operations, and guiding successful project completion by maximizing the staff’s productivity within the specified time frame and budget goals.

Quest Diagnostics

Modesto, CA

Lead Laboratory

Kaiser Permanente 12/05 – 05/2019

Pleasanton, CA

Draw blood from geriatrics, Pediatrics, and Infants including heel sticks Obtain a PKU (Phenylketonuria) screening test from newborn Obtain blood cultures for testing as per laboratory policy Process blood and distribute it to the relevant departments for testing Sent out blood to reference lab for special tests as per requirement Microbiology experience (Setup cultures plates for further testing) EKG experience

Supervisory Responsibilities

Maintain temperatures logs and responsible for repairs and maintenance of lab apparatus Trained students and new employees in Phlebotomy, patient care, health, and safety training and sign off on completion of their training as a lab supervisor Supervise front-end employees and check in patients as per operational needs and help the team Check and direct employees, oversee the work of employees as per management’s directions Handle patient’s concerns/issues and resolve to the patient’s satisfaction in a timely manner Ensure operations meet company policies and according to state regulations and federal laws Focus on core patients care and business needs

Make sure patients get the best service and care on their every visit Put patient’s concerns and needs on the top propriety Build a harmonious relationship with the management in a labor-management partnership Served as a UBT (Unit-Based Team) co-lead of the department. Contribute to elevating the department to a higher level of performance

Participate in the interviews and help in the hiring process of new employees Train new employees and students in lab procedure and department operation Help department to stay within budget by purchasing supplies as per need Reduce backfill scheduling if it is not necessary and safe operational cost Use the UBT test of changes to reduce operational and supplies costs to maintain the department budget Maintain the best turn-around-time (TAT)

Stanford Health Care/Valley Care 10/2004 – 09/2006 Pleasanton, CA

Collect specimens from in-patients in the morning rounds work in an out-patient setting as a Phlebotomist Technician/Lab Assistant Work as a Phlebotomist Technician emergency ward

Work in the Labor and Delivery ward and collect specimens from patients Collect specimens from new-born

Collect PKU (Phenylketonuria)

Processing specimens and send-outs

Run EKG test on patients

Collect breath kit specimens

Order tests for the patients on the computer as per physician requisition Care and patient comfort, and safety are a part of my daily duties John Muir Medical Center 01/2003 – 12/2004

Walnut Creek, CA

Collect specimens from in-patients in the morning rounds Work in an out-patient setting as a Phlebotomist Technician Work as a Phlebotomist technician emergency ward

Work as a Phlebotomist technician in the trauma team Work in the Labor and Delivery ward and collect specimens from patients Collect specimens from new-born

Collect PKU (Phenylketonuria) as per California State requirement Care for the patient's comfort and safety as part of my duties POSITION: Customer Service and Training Coordinator Lucky’s Stores Inc. 01/91 – 10/05

San Leandro, CA

Trained stores directors, managers, and employees for quality customer service as per the core values of the company

Involved in identifying customer service and increasing efficiency issues, planning and designing training programs

Focus on and train employees on how to retain and increase the number of our customers Develop procedures and systems for efficient business operation and staff by considering customers’ needs EDUCATION AND AWARDS

Bachelor of Science degree in Management (BSM) University of Phoenix Attend training frontline skills development institute (FSDI) in San Diego, CA Department of Health Service of California, Certified Phlebotomy Technician (CPT 00001876) Best patients care and customers service awards

Operational excellence award in Diablo Service Area (DSA) Kaiser Permanente AWARDS

Kaiser Permanente, Customer Service Recognition Awards Perfect attendance award 2014

The employee of the month of August 2015

John Muir Medical Center Award for Excellence “Beyond Service Expectations”

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