Operations & Executive Administrative Leader

ANGELA COX

Atlanta, GA 404-***-**** *************@*****.***

OPERATIONS MANAGER EXECUTIVE

ADMINISTRATION PROJECT MANAGEMENT

Operations Leadership Executive Support Construction Management Project Coordination Administrative Operations Quality Assurance Field Operations PROFESSIONAL SUMMARY

Experienced operations and administrative professional with 20+ years of progressive leadership experience across construction, restoration, retail operations, and field services. Proven ability to support executives, manage day-to-day business operations, coordinate complex projects, organize priorities, oversee teams, and maintain accurate documentation in fast-paced environments.

Skilled in executive and administrative support, scheduling, project coordination, vendor and subcontractor management, estimating, budgeting, quality assurance, process improvement, customer relations, compliance, and team development. Experienced managing multimillion-dollar construction operations, coordinating multiple stakeholders, maintaining confidential and time-sensitive information, and supporting business leaders with operational decision-making.

Recognized as a highly organized, dependable, hands-on professional with strong communication, problem-solving, and time-management skills. Brings a unique combination of executive administrative support, operational leadership, project management, construction knowledge, and customer service experience.

CORE COMPETENCIES

Executive Administrative Support

Executive & Calendar Support

Administrative Operations

Operations Management

Project Management

Project Coordination

Meeting & Schedule Coordination

Document Management

Data & Record Management

Multi-Site Leadership

Construction Management

Field Operations

Quality Assurance & Quality Control

Construction Estimating

Xactimate Estimating

Project Scheduling

Budget & Expense Management

P&L Management

Vendor Management

Contract Administration

Process Improvement

Team Leadership

Hiring & Training

Performance Management

Customer & Client Relations

Internal & External Communications

Resource Coordination

Compliance & Risk Management

Safety Compliance

OSHA Standards

USACE CQM

EM385 Compliance

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

ALL ELEMENT CONSULTING, LLC

Operations Consultant Construction Estimator Quality Assurance Specialist August 2023 – Present

Provide operational, administrative, estimating, inspection, documentation, and quality assurance support for residential and commercial construction projects.

● Coordinate project information, documentation, schedules, communications, and deliverables between contractors, vendors, property stakeholders, and project teams.

● Conduct detailed property inspections and prepare professional reports, estimates, scopes of work, and supporting documentation.

● Manage multiple priorities and deadlines while maintaining accurate project records and documentation.

● Prepare and review estimates utilizing Xactimate and other digital construction platforms.

● Perform quality control reviews to evaluate workmanship, project progress, and completion standards.

● Review construction methods, materials, and repair recommendations for accuracy and consistency.

● Support project decision-making by organizing information, identifying issues, and communicating recommendations.

● Utilize drone inspection technology and digital documentation platforms to improve project reporting and efficiency.

● Maintain professional communication with clients, contractors, vendors, and other stakeholders throughout project lifecycles.

AVID CONTRACTORS

Operations Manager

June 2022 – June 2023

Managed restoration operations supporting projects throughout more than 300 neighborhoods across Metro Atlanta.

● Directed daily operations, scheduling, contractor coordination, resource allocation, and project execution.

● Coordinated multiple crews, subcontractors, vendors, and internal teams to maintain productivity and project timelines.

● Managed competing priorities and time-sensitive assignments in a high-volume operational environment.

● Developed project estimates, scopes of work, schedules, reports, and supporting documentation.

● Conducted inspections and quality assurance reviews throughout project lifecycles.

● Coordinated emergency response operations following severe weather events.

● Improved workflow efficiency through resource planning, communication, and operational oversight.

● Maintained project records and ensured compliance with company safety standards and industry requirements.

● Served as a central point of communication between management, field personnel, contractors, and customers.

CORE BLUE CONSTRUCTION / PREMIER TEAM RESTORE

Project Manager Office Manager Quality Control Manager September 2016 – June 2022

Managed construction operations, office administration, project coordination, and quality control for residential, commercial, municipal, and restoration projects.

● Managed projects from initial estimating and administrative coordination through completion.

● Coordinated schedules, budgets, subcontractors, vendors, inspections, documentation, and project communications.

● Served as a key administrative and operational resource for management and project teams.

● Prepared estimates, proposals, bids, scopes of work, project reports, invoices, and supporting documentation.

● Maintained project files, schedules, correspondence, and other critical business records.

● Coordinated communication among property owners, engineers, inspectors, contractors, vendors, and insurance professionals.

● Managed multiple projects and deadlines simultaneously while maintaining attention to detail and accuracy.

● Monitored project progress, quality standards, budgets, and completion requirements.

● Identified operational issues and implemented solutions to keep projects moving forward.

● Supported residential, commercial, municipal, and government-related construction projects.

Selected Projects:

● National Park Service TPO Roofing Project – $235,000

● Commercial/Residential Storm Restoration Project – $490,000

● USACE Roofing, Mitigation & Environmental Project – $163,500

● HOA Exterior Reconstruction Project – $322,000

PDP VENTURES, LLC

Franchise Trainer/Marketing & Catering Director

3 Years

Managed marketing operations, field activities, personnel coordination, and administrative responsibilities across assigned territories.

● Served as the new store opener for two locations, coordinating pre-opening activities, staffing, training, operational readiness, and launch execution.

● Provided on-site operational support during store builds and remodels, helping prepare locations for opening and ensuring new hires were properly trained.

● Coordinated personnel, schedules, field activities, and operational priorities across multiple locations.

● Supported recruiting, onboarding, training, and development of new employees and management teams.

● Coordinated administrative activities, reporting, and communication between field teams and leadership.

● Monitored field performance and ensured teams remained aligned with company objectives and operational standards.

● Managed multiple locations and competing priorities while maintaining consistent operational standards and customer experience.

● Supported the transition of newly constructed and remodeled locations from project completion to full operational readiness.

CVS PHARMACY

General Manager

4 Years

Managed daily operations of a high-volume retail location generating more than $1 million annually.

● Directed daily business operations, staffing, scheduling, financial performance, inventory, and customer service.

● Managed a team of 12+ employees including hiring, onboarding, training, coaching, scheduling, and performance management.

● Managed budgets, labor costs, operational expenses, inventory control, and compliance requirements.

● Maintained accurate records and ensured timely completion of administrative and operational responsibilities.

● Implemented process improvements to increase efficiency and improve customer experience.

● Coordinated priorities across employees, vendors, customers, and corporate management.

● Ensured adherence to company policies, safety standards, regulatory requirements, and operational procedures.

MCDONALD’S

General Manager

5 Years

Directed daily operations in a high-volume restaurant environment with responsibility for employees, financial performance, customer experience, and administrative operations.

● Led a team of 35+ employees through hiring, training, scheduling, coaching, and development.

● Managed labor budgets, inventory, operational costs, and daily performance objectives.

● Coordinated staffing, scheduling, administrative functions, and day-to-day business operations.

● Maintained operational records and ensured compliance with company policies and procedures.

● Improved operational efficiency while maintaining quality and customer service standards.

● Developed employees through coaching, performance management, and ongoing training.

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EDUCATION

National American University

Bachelor of Science – Construction Management

In Progress Expected Graduation 2027

CERTIFICATIONS

OSHA 30-Hour Construction Safety Certification

USACE Construction Quality Management (CQM) Certification EM385-1-1 Construction Safety

Georgia Notary Public

Certified Pool Operator (CPO)

SOFTWARE & TECHNOLOGY

Microsoft Office Suite

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

QuickBooks

Zoho Books

Procore

Smartsheet

Xactimate

JobNimbus / AccuLynx

CompanyCam

Drone Inspection Technology

Construction Documentation Platforms

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