Customer-Focused Sales & Floral Operations

Julia A. Raley

352-***-**** ~ ***********@*****.***

Brooksville, Fl 34613

eOwner

**/****~present Posies and Promises Mount Pleasant, PA

*purchasing, processing, and designing of fresh flowers according to corporate and bridal specifications

*fresh and hard consumable product inventory control

*mass advertising via email and social media

*AR/AP

GNA (Agency)

4/2012~6/2013 Nursing Professionals LLC Ocean City, MD

*adhere to the rules and regulations of the facility in which I am placed

*assist Long Term Care, Psychiatric, and Hospice patients with ADL’s (activities of daily living), ROM (range of motion) exercises and one on one total patient care GNA

9/2007~6/2013 Heron Point Chestertown, MD

*cared for elders, within the community, requiring all levels of care

*detailed charting and nurses notes

* helped families understand, their loved ones current level of care needed, when being transported

*palliative care

Sales

5/2006~8/2007 Flowers by Jeni Washington, DC

*Assisted drivers with product identification, pulling quality orders and starting their deliveries

*Walk-in sales, phone orders, invoice/payments reconciliation were my key tasks

*New customer retention and satisfaction

*Floral bouquets (I “pre-made” them) at various price points for our customers with high walk in traffic requesting wrapped cuts.

Floral Merchandiser/Clerical

1/2003~4/2006 Forever Blossoms Washington, DC

*Traveling to various grocery stores, quality assurance, and educating employees on the care of floral bouquets and display cases…..helped with holiday demands, inbound/outbound customer service representative and quality assurance

Accounting Assistant

1/2000~6/2006 Brenda L. Shivery LPA, ABA Middletown, DE

*Processed payroll and quarterly taxes for numerous companies using Intuit Quickbooks Software

*Entered clients checks, extending them to the proper A/P location, reconciling bank statements

*Responsible for customer traffic, prepared backup information for Income Tax preparation Education Del-Tech Community College ~Dover, DE ~ Nursing Program Harris School of Business ~ Dover, DE ~ Certified Medical Assistant

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