Sales Support Manager, Inside Sales, Sales Operations

Pamela A. ( Haley ) Bruns

*** ******* ****** *******, ** 07005

973-***-**** · *******@*********.*** · www.linkedin.com/in/PamelaHaleyBruns

Contract Administrator Business Analyst Client Relationship Manager

Highly accomplished, award-winning professional experienced in customer relations, sales, marketing, vendor relationship management, and project management on regional and national levels. Proven ability to train, evaluate, and lead cross-functional project teams ensuring optimum client satisfaction and revenue flow in fast-paced, high-volume business environments. Recognized as a creative and effective strategic planner and problem solver.

Vendor Relations Contract Implementation Process Improvement

Client Presentations Sales & Marketing Policy Development

Resource Identification Customer Service Team Leadership

Training Materials Contract Negotiations Project Management

Professional Experience

Sales Operations Team Leader Kinly Inc. f.k.a. Viju Inc. 2016-present

Communicate with internal stakeholders globally to understand business requirements to build sales tools and solutions. Drive the SAAS and contract renewal process to achieve sales team goals and maximize company rebates and profitability. Manage Sales Operations team members, continuously seeking ways to develop and improve sales process; forecasting, analytics, productivity, quoting and CRM tools. Partner with Sales leadership to create a world-class sales culture focused on delivering results by providing on-going coaching and the development of sales and support colleagues.

Integral member of the Sales Enablement Team; providing sales and procurement process training to new sales colleagues to facilitate employee development.

Coordinate with marketing to develop new materials for sales response to RFP’s.

Increased quarterly maintenance and SAAS renewals to over 80%.

Inside Sales Account Manager Kinly Inc. f.k.a. Viju Inc. 2016-2016

Supported global sales and engineering teams in the development of client proposals for new equipment and maintenance renewals. Registered deals and engaged with various manufacturers to maximize product discounts. Researched internal and external requests pertaining to support contract services. QuoteWerks database administration; communicating regularly with manufacturer’s representatives to obtain pricing. Created proposal and maintenance contract templates as well as sales management reports. Maintained strong business partnerships with partner companies to facilitate ongoing opportunities. Provided operational support and training to various internal stakeholders to ensure proper execution of sales and marketing programs.

Developed US sales SharePoint to centralize sales forms, policies, and vendor contact information.

Created multiple forms to standardize our business on a universal look/feel.

Developed updated renewal processes utilizing asset management practices to maximize renewal opportunities.

Contract Administrator ( Business Analyst ) Hewlett Packard Financial Services ( HP ) 2005-2014

Coordinated and engaged workgroups throughout Hewlett-Packard and channel partners to facilitate execution of complex custom leasing solutions for the federal, state, and local government as well as enterprise and education accounts. Prepared and negotiated custom leasing contracts. Partnered with Financial Area Managers in business development efforts; introducing value added services to maintain existing customers and acquire new clients. Developed relationships with key decision makers and vendors to market Hewlett-Packard Financial Services’ offerings. Managed client and field requests for additional equipment provisioning and leasing needs.

Developed Best Practice SharePoint to increase productivity within the Customer Delivery Organization

Facilitated global positional training; mentored on boarding colleagues on systems and processes.

Key contributor in the Customer Portal and Document Generation initiatives.

Pharmaceutical Sales Consultant Innovex ( Novo Nordisk Project ) 2003–2005

Promoted Activella® and Vagifem® to Obstetricians, Gynecologists, Urologists, physician’s assistants, nurse practitioners, and pharmacists instructing on the benefits of menopausal hormone therapies manufactured by Novo Nordisk Pharmaceuticals. Uncovered issues and opportunities unique to each physician and geographical region, particularly in managed health care in the NJ and PA territory. Managed allocated resources to maximize return within regulatory and ethical guidelines. Represented Novo Nordisk and Innovex at physician events.

Consistently met or exceeded sales goals

Selected by sales management to work with Stay In Front directly on software issues and enhancements to improve documentation of sales call activities.

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Pamela A. ( Haley ) Bruns

973-***-**** · *******@*********.*** · www.linkedin.com/in/PamelaHaleyBruns

National Program Manager AT&T Wireless Services 2000–2003

Project manager for the implementation of Corporate Digital Advantage contracts. Engaged with key stakeholders to develop a statement of work, outline risks and mitigants, and work breakdown structure for project planning. Strategized with sales teams nationally to increase revenue within portfolio. Trained clients on the Wireless Information Navigator and Extranet Advantage products. Developed ordering preferences and requirements in cooperation with telecom managers and procurement departments. Aligned local Account Executives in each client location to facilitate support at the local level. Tracked portfolio revenue and quota attainment on a monthly basis.

Maintained and grew the revenue of 43 accounts with a revenue target of $9.8M annually.

Consistently met or exceeded monthly quota attainment.

Selected by sales management to respond to all RFP’s for the NY/NJ National Accounts Sales Team. Collaborated with Contract Management to facilitate proper legal response to client inquires.

National Account Services Operations Team Leader Skytel Communications 1997–2000

Led a team of eight; supporting an account base exceeding 80,000 units. Allocated resources and managed field requests for customer support. Developed training materials for client service and sales teams. Conducted quarterly account reviews to identify client needs and devise solutions to promote strategic account planning and enterprise account growth. Devised best practices for ordering, tracking, and client management. Developed relationships with multiple third party vendors to negotiate discounts and expedite shipments.

Lead a Federal Government team implementing a complex custom paging solution of 10,000 units in 30 days.

Cross-trained colleagues on programming and frequency selection based on geographical need to improve shipping times.

Channel Sales Manager Cellular Channel

Corporate Account Support Representative AT&T Wireless Messaging Division 1995-1997

Promoted to positions increasing in responsibility and complexity working with both individual clients and enterprise business customers, Responsibilities included customer service, billing, inside sales, and accounts receivable. Managed the relationship between the Messaging and Cellular Divisions; collaborated with sales teams in both divisions to provide training, negotiate contracts, proposal generation in response to RFP’s, customer presentations, and sales compensation programs.

Instrumental in the development of the Eastern Region Corporate Account Program.

Developed training programs for Inside Sales colleagues and Cellular Channel Sales Teams.

194% of revenue target for 1996-1997

Created a referral compensation program for the Cellular sales teams through collaboration with Cellular Channel sales management teams.

Customer Care Technical Representative AT&T Wireless Cellular Division 1992-1995

Provided training and support for client inquires on billing, equipment, coverage, programming and technical issues. Trained new representatives to ensure the highest levels of customer satisfaction.

Maximized colleague productivity and decreased hold times by developing scheduling system for all technical call center representatives through analysis of Automatic Call Distribution statistics.

Created a database of over 4,000 sales distribution partners; utilized by over 600 employees.

Education and Training

Bachelor of Science ( B.S.) Psychology University of Scranton

Paralegal Certificate Binghamton University

Advanced Technology Institute at Bloomfield College: CISCO CCNA

Corporate Training: SPIN Selling, Presentation Skills, Project Management, Contract Negotiations

Computer Applications

Intermediate to Expert level skills: Word, Excel, PowerPoint, Access, MS Project, Business Objects,

Sales Logix, SIEBEL, Salesforce, QuoteWerks, QuickBooks. SAP, QuickBase

Awards and Recognition

Spirit of Excellence Q2 2001 & Q3 2001 Circle of Excellence Q1 1996 & Q4 2000

National Program Manager of the Quarter Q2 2001 & Q3 2001

Wireless Program Executive of the Quarter Q2 2000

Circle of Excellence Annual Recipient 1997 trip to Phoenix, Arizona

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