Receptionist & Front Office Administrator

ZANDILE EUDECIA NGCOBO

RECEPTIONIST FRONT OFFICE SWITCHBOARD ADMINISTRATION

Riverside, Lotnosis Road, Johannesburg, 2189, South Africa +27-66-417-**** *************@*****.*** PROFESSIONAL PROFILE

Professional, well-presented and customer-focused receptionist and administrator with hands-on experience managing switchboards, greeting clients and members of the public, screening and directing calls, scheduling appointments and maintaining accurate records. Confident using Microsoft Word, Excel and Outlook, with excellent telephone etiquette and a calm, organised approach in fast-paced, front-of-house environments. Multilingual and adaptable, with strong interpersonal skills and a proven ability to build rapport with clients, visitors and colleagues from diverse backgrounds. CORE SKILLS

• Reception & Front-Office Support

• Switchboard Operations

• Telephone Etiquette

• Call Screening & Routing

• Appointment Scheduling

• Client & Visitor Coordination

• Data Capturing & Record Keeping

• Filing & Document Management

• Customer & Public Enquiries

• Microsoft Word, Excel & Outlook

• Administrative Support

• Attention to Detail & Reliability

WORK EXPERIENCE

Hand Assembler Microtronix Manufacturing SA, Randburg Jan 2026 – Present

• Conduct quality inspections and verification checks to ensure accuracy and compliance.

• Maintain accuracy when scanning and recording product data.

• Update software and ensure product information and processes remain compliant.

• Follow established procedures and maintain attention to detail in a fast-paced environment.

• Work effectively as part of a team while maintaining productivity and accuracy. Call Centre Sales Agent iTalk Financial Services (Blutrain Group), Randburg Sep 2023 – Nov 2025

• Assisted clients telephonically with products and services in a professional and courteous manner.

• Handled high volumes of customer calls and enquiries, maintaining professional telephone etiquette.

• Captured and updated customer information accurately and maintained records.

• Achieved daily call targets while maintaining service quality.

• Identified customer needs and communicated effectively with people from diverse backgrounds. Sisterhood Advocate – Volunteer Paralegal Assistant Letlhabile Network, Brits Jul 2022 – Mar 2023

• Documented client cases during counselling sessions and maintained accurate client registers, recording clients' names, addresses and details of the issues they presented.

• Scheduled appointments for clients to attend the office and consult with counsellors or paralegal staff, and referred other clients to appropriate external services (e.g. clinic, Home Affairs, court, police station) based on their needs.

• Recorded case details in the organisation's case book, including the nature of each matter, the advice or referral given, and the staff member who handled the case.

• Assisted members of the community with enquiries and information, providing administrative and documentation support.

• Communicated professionally and sensitively with members of the public and handled confidential information responsibly.

Outbound Customer Service Agent Net Assess, Bedfordview Jun 2019 – Mar 2020

• Managed switchboard and incoming telephone calls, capturing client details accurately for each enquiry.

• Scheduled vehicle assessment appointments for clients and coordinated communication between insurers and service centres.

• Logged calls and escalated unresolved issues to managers and other relevant parties.

• Recorded client and call information on hardcopy forms provided, in addition to digital records, to maintain physical proof of documentation.

• Drafted professional emails and maintained accurate records of calls, appointments and customer information. Intern Daymon Worldwide SA, Longmeadow

Nov 2018 – Apr 2019

• Provided reception and switchboard support, answering and directing incoming telephone calls.

• Performed data capturing and record-keeping duties.

• Assisted with filing and general administrative duties, maintaining organised documentation. EDUCATION

Diploma in Law — University of South Africa (UNISA) 2023 – Present

National Senior Certificate (Matric) — Diepsloot Combined School COMPUTER SKILLS

Microsoft Word • Microsoft Excel • Microsoft Outlook • Data Capturing • Email Management • Digital Record Keeping • General Computer Applications

LANGUAGES

English – Excellent Sepedi – Fluent Setswana – Fluent Sesotho – Fluent Xhosa – Fair Venda – Basic / Currently Learning

PERSONAL ATTRIBUTES

• Professional and well presented

• Friendly and approachable

• Excellent telephone etiquette

• Organised and detail-oriented

• Reliable and responsible

• Adaptable and quick to learn

• Able to work under pressure

• Customer-focused

• Team player

• Comfortable interacting with members of the public and stakeholders REFERENCES

Etumeleng Mahamu — iTalk Financial Services

Phone: +27-65-815-**** Email: *********@*****.*** Keesha Pillay — iTalk Financial Services

Phone: +27-87-808-**** / +27-65-949-****

Lungile Mahlokofalo — Microtronix Manufacturing SA, Manager / Team Leader Phone: 072-***-**** Email: ***********@*****.*** Letlhabile Network — Team Leader

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