Customer Service & Student Advising Professional

RUTHAY V. CONEY

720-***-**** • ********@*****.***

Customer Service • Administrative Support • Student Advising • Front Desk Operations PROFESSIONAL SUMMARY

Customer-focused administrative and client services professional with more than 20 years of experience supporting students, clients, and customers in educational, wellness, hospitality, and small-business environments. Skilled in customer service, appointment scheduling, records management, phone and email communication, front desk operations, staff training, and problem-solving.

CORE SKILLS

Customer Service • Administrative Support • Front Desk Operations • Appointment Scheduling • Client Relations • Student Advising • Records Management • Data Entry • Phone & Email Communication • Calendar Management • Staff Training • Microsoft Office • Mindbody Software • Problem Resolution • Team Collaboration PROFESSIONAL EXPERIENCE

BODYWORKS MASSAGE CENTER

Front Desk Associate Licensed Massage Therapist Reiki Master May 2019 – April 2026

• Managed front desk operations and client scheduling using Mindbody software.

• Answered phones, scheduled appointments, maintained client records, and processed payments.

• Trained and onboarded new front desk staff.

• Assisted with opening, closing, and daily facility operations.

• Delivered exceptional customer service and client support. TREE OF LIFE MASSAGE CENTER

Front Desk Associate

November 2017 – May 2019

• Managed appointment scheduling, client communications, and front desk operations.

• Checked clients in and out, processed payments, and maintained records.

• Provided outstanding customer service in a busy wellness environment. NANNA'S GOURMET TEA SHOP

Catering & Tea Shop Associate

November 2016 – November 2017

• Assisted with catering events and customer service operations.

• Provided hospitality services, order support, and event assistance. HERITAGE COLLEGE

Massage Instructor

March 2016 – November 2016

• Delivered classroom and hands-on instruction to massage therapy students.

• Evaluated student performance and maintained educational records. HERITAGE COLLEGE

Senior Student Services Advisor

2010 – March 2016

• Supported a student population of more than 600 students across multiple healthcare and vocational programs.

• Maintained confidential student records and scheduled advising appointments.

• Assisted students with academic progress, clinical placements, graduation readiness, and employment preparation.

• Conducted outreach and provided support to students facing academic or personal challenges.

• Served as the primary evening point of contact for students, faculty, and staff. EDUCATION

Associate of Occupational Studies (AOS), Therapeutic Massage Heritage College

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