Customer Service & Logistics Driver

CHUKWUMA OKAFOR

CUSTOMER SERVICE • LOGISTICS • PROFESSIONAL DRIVER

Bowie, MD 20721 240-***-**** *********@*****.*** PROFESSIONAL SUMMARY

Reliable and adaptable logistics and customer service professional with experience in commercial driving, transportation operations, customer support, documentation, and care services. Strong communicator with a proven ability to follow procedures, manage responsibilities independently, resolve customer concerns, and maintain accurate records. Safety-conscious, organized, and committed to dependable service and customer satisfaction.

PROFESSIONAL EXPERIENCE

Professional Driver Western Express Trucking Company Jan 2026 – Apr 2026

• Performed solo driving assignments while following company procedures and transportation requirements.

• Maintained focus on safe, dependable, and timely delivery of assigned loads.

• Completed required driving documentation and communicated effectively regarding routes and assignments. Logistics / Delivery Driver Sophia Logistics LLC Apr 2026 – Jun 2026

• Supported day-to-day logistics and delivery operations with a focus on dependable service and timely completion of assignments.

• Handled transportation responsibilities while maintaining professional communication with customers and team members.

• Followed company procedures and maintained accurate delivery-related documentation. Driver Yasico Trucking Inc

Jul 2026

• Performed assigned trucking and transportation duties while following company safety and operational procedures.

• Supported reliable movement and delivery of freight and communicated professionally during assignments. Logistics / Driver Apec Services Inc., Maryland, USA Jan 2026

• Handled logistics responsibilities for the company and supported transportation-related operations.

• Coordinated assigned tasks while maintaining dependable service and attention to operational requirements. Customer Service Representative Royal Bliss Services, Lagos, Nigeria Nov 2025 – Dec 2025

• Assisted customers in making informed decisions by providing clear and detailed product information.

• Handled returns and exchanges efficiently while maintaining high levels of customer satisfaction.

• Followed company policies and procedures to support compliance and consistent service.

• Assisted customers with additional retail services, including alterations, special orders, and item loans. Care and Support Worker Aniuk Prime Concept, Lagos, Nigeria Jan 2007 – Apr 2025

• Maintained accurate patient records to support continuity of care plans.

• Provided personal care assistance, including bathing, dressing, and feeding.

• Adapted quickly to changing care routines and patient requirements.

• Prepared healthy meals according to specific dietary needs.

• Escorted patients on outings and errands and supported participation in community activities. TRAINING & EDUCATION

Commercial Driving Training Western Express Trucking Company – Driving Orientation and Training 2026

Professional Driver Training Roadmaster Drivers School, Bethlehem, Pennsylvania 2026

WAEC – Secondary School Education Uturu Secondary School, Abia State, Nigeria 1983

CORE SKILLS

Commercial / Solo Driving • Logistics & Transportation Support • Customer Service • Customer Complaint Resolution • Documentation & Record Keeping • Order Processing • Helpdesk Operations • Communication & Multitasking • Following Policies & Procedures • Customer Follow-Up • Delivery Support • Team Collaboration

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