High-Ticket Wellness Sales & Operations Executive

NATIMIA DAM

CUSTOMER SERVICE EXPERT CUSTOMER SUCCESS REMOTE SUPPORT SALES

Tacoma / University Place, WA • 253-***-**** • *********@******.*** PROFESSIONAL SUMMARY

Customer-focused sales and service professional with entrepreneurial experience managing client relationships, high-volume communications, scheduling, payments, follow-up, retention, and problem resolution. Proven ability to build trust quickly, identify customer needs, explain solutions clearly, and convert inquiries into long-term relationships. Brings strong business judgment, polished communication, and a results-driven approach to remote customer service, customer success, inside sales, and call-center environments. CORE COMPETENCIES

Customer Service & Retention Phone, Email & Chat Communication Conflict Resolution Customer Success & Follow-Up CRM & Pipeline Management Consultative & High-Ticket Sales Appointment Scheduling Upselling & Cross-Selling Lead Qualification Problem Solving Account & Client Management Business Development PROFESSIONAL EXPERIENCE

DAM PERFORMANCE CRYOTHERAPY & RECOVERY — Tacoma / University Place, WA Owner Customer Experience & Sales Manager 2020–Present

• Own the full customer experience from first inquiry through consultation, scheduling, payment, service delivery, follow-up, and retention.

• Generate and close high-ticket sales of approximately $1,500–$8,000 while matching solutions to customer needs and goals.

• Handle customer questions, concerns, scheduling changes, payments, memberships, packages, and service issues with professionalism and urgency.

• Manage leads, follow-up, customer relationships, and sales pipeline activity using organized CRM and communication workflows.

• Build recurring business through personalized service, referrals, promotions, memberships, and proactive customer follow-up.

• Develop and maintain partnerships with athletic organizations, assisted-living communities, businesses, and other organizations. DAM PERFORMANCE LLC — Tacoma / University Place, WA Business Owner Client Relations & Business Development

• Managed daily customer-facing operations including communications, scheduling, billing, marketing, sales, and relationship management.

• Created customized offers and partnership proposals, negotiated opportunities, and maintained professional business relationships.

• Resolved customer concerns while protecting customer trust, satisfaction, and long-term business relationships. INDEPENDENT DIGITAL CREATOR & BRAND PARTNERSHIPS

• Communicate with brands and audiences across digital channels, negotiate campaign expectations, and deliver customer-focused promotional content.

• Build audience trust through clear communication, responsive engagement, product education, and relationship-driven marketing. EDUCATION

The Evergreen State College — Bachelor of Arts, Business TECHNICAL & WORKPLACE STRENGTHS

CRM and pipeline workflows • Digital communication • Online scheduling and payments • Social media platforms • Microsoft Office/business technology • Remote customer communication • Sales tracking and follow-up

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