Customer Service & Administrative Support Resume

PARNEET CHAHAL

BANKING • CUSTOMER SERVICE • ADMINISTRATIVE SUPPORT

Ontario, Canada 437-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Customer-focused and detail-oriented professional with a 2-year Business diploma and experience in reception, retail sales, customer service, payment processing, data entry, and record keeping. Skilled in assisting customers, handling transactions accurately, maintaining records, and supporting daily operations. Proficient in Microsoft Word and Excel with strong communication, organization, and problem-solving skills.

CORE SKILLS

Customer Service & Client Support

Cash & Card Transactions

Customer Record Keeping

Data Entry & Documentation

Front Desk & Reception

Microsoft Word & Excel

Payment Processing & Receipts

Problem Solving & Teamwork

PROFESSIONAL EXPERIENCE

Receptionist Computer Center — Sangrur, India Apr 2021 – Jun 2022

• Welcomed customers, answered incoming calls, responded to inquiries, and directed customers to staff.

• Scheduled appointments and maintained accurate customer records, data entry, and organized office documentation.

• Handled payments, issued receipts, and coordinated service requests while supporting smooth daily operations.

• Maintained a professional, organized reception area and communicated clearly with customers and team members.

Sales Representative Malwa Clothing Store — Canada Mar 2024 – Dec 2024

• Provided professional customer service by identifying customer needs, recommending products, and explaining features clearly.

• Processed cash, debit, and credit card transactions accurately, prepared receipts, and maintained careful billing practices.

• Addressed customer questions and concerns professionally while supporting daily sales goals and promotions.

• Maintained organized merchandise displays and a welcoming customer environment in a fast-paced retail setting.

EDUCATION

Ontario College Diploma — Business Canadore College of Applied Arts and Technology Jan 2023 – Aug 2024

COMPUTER SKILLS

Microsoft Word • Microsoft Excel • Customer Record Management • Data Entry • Basic Computer Operations • Digital Documentation

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