Bilingual Administrative & Customer Service Professional

Paola Davila

Kissimmee, FL *****

Phone: 407-***-**** • Email: **********@*******.***

Profile Summary

Bi-lingual (English and Spanish) professional with over fifteen years of experience supporting government, healthcare, and customer service operations. Reliable, self-starter with a proven ability to learn quickly, assess problems and initiate corrective actions.Versatile skill set with experience in customer service and written and oral communication. Comfortable in fast pace high stress situations requiring attention to detail and follow through.

Experience

Administrative Assistant July 2023 - Present

Orlando Housing Authority

• Handle confidential information on a daily basis.

• Assist with processing reasonable accommodation requests and file management.

• Prepare and send out Response and File Closing Letters.

• Performs data entry functions, enter tenant information and decisions in databases, and update physical and electronic files.

• Performs a variety of complex and specialized administrative functions, such as reviewing data, typing, report processing, and documentation verification.

• Receives inquiries and concerns, ascertaining the nature of the request, and resolving personally, directing to the appropriate department, or acting as a liaison to the appropriate individual.

• Generates various complex and specialized correspondence, memos, reports, or other relevant materials appropriate to the assigned department.

• Performs a variety of critical record-keeping duties.

• Attends meetings for the dissemination of information as required..

• Confer with clients, medical providers, organizations, and other agencies, to confirm client information.

• Translate Spanish document and Interpret Spanish calls. Bilingual Customer Service Representative Aug 2022 - June 2023 AdventHealth Medical Group

• Communicate in a cordial, professional manner with patients over phone.

• New Patient Registration, assist patients via scheduling to obtain appointments.

• Obtain all demographic and insurance information for scheduling.

• Verify insurance within the Epic system.

• Provide patients with information regarding co-pays and services.

• Verify eligibility and benefits accurately.

• Transfer incoming calls to the appropriate department when necessary. Administrative Assistant Jun 2020 - June 2022

Orange County Government Care Program

• Performed administrative support related to Disaster Relief..

• Collected and processed eligible applications.

• Maintained computerized database.

• Researched and matched documents to the correct company/applicant.

• Routing of inbound correspondence to the correct department.

• Prepared outbound mail.

• Interacted with clients to provide information in response to inquiries about products and services and handled and resolve complaints.

• Data Entry, Mailing/Sorting and misc once duties as assigned. Front Desk Medical Receptionist Jan 2008 - June 2017 Harlem Dental Medical Plaza

• Greet and check-in patients, collect personal, medical, and insurance information.

• Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.

• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

• Use software to manage patient records and files

• reinforce and uphold patient confidentiality as required by HIPAA and clinic. Core Skills

Administrative Support • Customer Service • Data Entry • Microsoft Office • Document/File Management • Bilingual (English/Spanish) • Confidential Records • Scheduling • Translation & Interpretation.

Education & Training

Some college education – TCI College of Technology Fair Housing Training • Reasonable Accommodation Training • Excel Training

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