Recruiting Coordinator - Customer Relations & Operations

RODRICK D. TENNIAL

Nashville, TN • 615-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly organized professional with experience in customer relations, operations support, education, and stakeholder engagement. Proven ability to coordinate schedules, maintain confidential records, manage high-volume communications, and deliver exceptional service in fast-paced environments. Recognized for strong interpersonal skills, problem-solving abilities, and a commitment to creating positive experiences for customers, students, and partners. Currently pursuing a Bachelor of Science in Entrepreneurship and seeking to contribute these strengths as a Recruiting Coordinator with Amazon Corporate.

CORE COMPETENCIES

Recruiting Coordination • Candidate Experience • Calendar Management • Interview Scheduling • Administrative Support • Customer Service • Stakeholder Communication • Data Entry & Record Management • Applicant Tracking Systems • Problem Solving • Process Improvement • Microsoft Office Suite • Team Collaboration

PROFESSIONAL EXPERIENCE

Metro Nashville Public Schools – Moses McKissack Middle School

Classroom Associate March 2025 – Present

- Coordinate daily schedules, communications, and classroom activities in a dynamic environment.

- Maintain accurate student records and documentation while ensuring confidentiality.

- Support multiple stakeholders, including educators, administrators, students, and families.

- Manage competing priorities and adapt quickly to changing operational needs.

- Utilize strong interpersonal skills to build relationships and resolve concerns effectively.

- Assist with administrative processes, reporting, and organizational initiatives.

Philips Healthcare

Customer Relations Specialist 2022 – 2024

- Managed high-volume inbound and outbound communications while delivering exceptional customer experiences.

- Maintained detailed records and documentation within CRM systems with a high degree of accuracy.

- Coordinated with cross-functional teams to resolve issues and ensure timely follow-up.

- Scheduled and tracked customer interactions while managing multiple priorities simultaneously.

- Applied strong problem-solving and communication skills to support customer satisfaction goals.

- Consistently demonstrated professionalism, discretion, and attention to detail.

Caterpillar (Rose International)

Customer Relations Specialist (Contract) Jan 2022 – Jun 2022

- Supported more than 120 customer interactions daily while maintaining service quality and accuracy.

- Documented customer information, case updates, and resolutions in company systems.

- Prioritized urgent requests and coordinated solutions across departments.

- Demonstrated strong organizational skills while balancing multiple workflows and deadlines.

- Utilized active listening and relationship-building skills to improve customer outcomes.

EDUCATION

Middle Tennessee State University, Murfreesboro, TN

Bachelor of Science in Entrepreneurship (In Progress)

Relevant Coursework: Business Communication, Organizational Behavior, Project Management

ADDITIONAL QUALIFICATIONS

- Quick learner with the ability to master new systems, technologies, and processes.

- Experienced working in fast-paced, customer-focused environments.

- Strong written and verbal communication skills.

- Passionate about supporting talent acquisition efforts and creating exceptional candidate experiences.

- Committed to professionalism, confidentiality, and operational excellence.

Contact this candidate