Customer Service & Recruiting Professional

Jeffrey T. Morris

Chicago, IL • 773-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with more than 20 years of experience delivering exceptional service, building lasting client relationships, and resolving complex issues in fast-paced corporate environments. Recognized for outstanding communication, problem-solving, and relationship management skills while partnering with executives, customers, hiring managers, and cross-functional teams. Experienced in handling high-volume workloads, managing sensitive situations with professionalism, and consistently providing responsive, personalized service. Proven ability to exceed performance goals while maintaining a positive customer experience.

CORE QUALIFICATIONS

Customer Service Excellence

Client Relationship Management

Conflict Resolution

Problem Solving

Communication & Active Listening

Account Management

Team Leadership

Process Improvement

Training & Coaching

Technical Support

Microsoft Office Suite

Workday, Taleo, BrassRing, PeopleSoft & ATS Systems

PROFESSIONAL EXPERIENCE

Zacks Investment Management / Zacks Investment Research

HR, Recruiting & Customer Service Chicago, IL (Remote) March 2016–Present

Partner directly with executives, hiring managers, and internal customers to provide responsive, high-quality support.

Deliver exceptional customer service by responding quickly to inquiries, resolving issues, and maintaining consistent communication throughout the hiring process.

Build strong relationships with internal and external stakeholders while ensuring a positive experience from initial contact through onboarding.

Coordinate meetings, provide progress updates, and manage multiple priorities while maintaining accuracy and professionalism.

Analyze challenges, identify solutions, and improve operational efficiency through effective communication and collaboration.

Lead and mentor team members while promoting a customer-first culture.

Cyber Threat Security, LLC (Remote)

Customer Service Representative March 2020–2024 (25 hours per week)

Assisted customers by phone and email with billing questions, account inquiries, and technical support issues.

Resolved customer concerns efficiently while maintaining a professional and courteous demeanor.

Explained products, services, and account information in a clear and easy-to-understand manner.

Documented customer interactions accurately and followed up to ensure complete resolution.

Maintained high customer satisfaction while working independently in a remote environment.

Axelon Services Corporation (Citizens Bank Contract)

Senior Recruiter April 2015–November 2015

Delivered exceptional service to hiring managers and internal clients nationwide.

Managed multiple priorities while maintaining consistent communication and meeting aggressive deadlines.

Assisted with training new team members and shared best practices to improve service delivery.

Built strong relationships across departments while ensuring a positive experience for candidates and business partners.

JPMorgan Chase

AVP Senior Recruiting Officer III September 2010–December 2014

Served as a trusted advisor to managers and business partners nationwide.

Managed customer relationships by understanding business needs and providing timely staffing solutions.

Maintained frequent communication with clients throughout the hiring process to ensure satisfaction and transparency.

Resolved issues quickly while balancing competing priorities and meeting service expectations.

Assisted with onboarding, employee support, and HR-related inquiries.

Mortgage Direct, Inc.

Recruiting Manager March 2008–September 2010

Led and coached a team while providing exceptional service to internal clients and employees.

Built strong relationships with management through responsiveness, communication, and follow-through.

Assisted employees with onboarding, benefits, and HR-related questions.

Developed training programs that improved team performance and customer satisfaction.

American Express

Talent Acquisition Manager February 2007–February 2008

Managed a nationwide team supporting internal customers and business partners.

Delivered high-quality service while managing competing priorities and large workloads.

Built collaborative relationships that improved communication and overall client satisfaction.

Fifth Third Bank

Contract Sales Recruiter May 2006–February 2007

Worked closely with leadership to understand staffing needs and provide responsive, customer-focused support.

Maintained ongoing communication with business partners while ensuring compliance and timely service.

Guaranteed Rate

Director of Recruiting January 2003–May 2006

Managed customer relationships with executives, managers, and candidates nationwide.

Led a team focused on delivering high-quality service and exceeding organizational goals.

Facilitated regular meetings to improve communication, service quality, and operational performance.

EDUCATION

Cal Poly Pomona – School of Business Administration

Imperial Valley College

CERTIFICATIONS

AIRS Certified Diversity Recruiter (CDR)

Certified Internet Recruiter (CIR)

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint), Outlook, Workday, Taleo, BrassRing, PeopleSoft, ATS Platforms, Behavioral Interviewing, Customer Relationship Management, Remote Collaboration Tools

techniques.

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