Customer Support & Retail Operations Leader
Resume:
Oneta J. Nichols
*** **** ***** ***** *******, NC 27520
************@*****.***
https://www.linkedin.com/in/oneta-nichols-040b5684/
Professional Summary
Dedicated and highly reliable professional with an extensive background in retail management, administrative support, and independent business operations. I bring a lifetime of experience in cultivating positive customer relationships, resolving complex conflicts, and maintaining precise financial records. I am a lifelong learner with a proven ability to adapt to new technologies and workflows. Committed to providing exceptional remote customer support by leveraging my strong communication skills, problem-solving expertise, and a calm, professional demeanor.
Core Competencies
Customer Service Excellence: Providing compassionate, clear, and effective support.
Conflict De-escalation: Proven ability to navigate difficult interactions with patience and professionalism.
Financial Reconciliation: Experienced in accurate cash handling, auditing, and bookkeeping.
Time Management: Exceptional ability to prioritize tasks in fast-paced, deadline-driven environments.
Team Leadership: Experienced in mentoring staff, scheduling, and fostering productive work cultures.
Company Management Software: Proficient in navigating proprietary systems to ensure operational efficiency.
Diligent Record Keeping: Committed to maintaining organized, accurate, and secure documentation.
Troubleshooting: Analytical approach to identifying issues and implementing effective solutions.
Professional Experience
Kroger Administrative Assistant to Store Managers
Managed executive-level administrative tasks, including processing high-priority product recalls and email correspondence.
Developed and implemented sales plans and coordinated complex staff scheduling.
Served as a primary point of contact for customer inquiries and escalated service issues.
Dollar General Store Manager
Held full operational responsibility for store performance, including P&L oversight and inventory control.
Managed the end-to-end employee lifecycle, including hiring, training, scheduling, and performance management.
Ensured rigorous standards for cash reconciliation and daily financial reporting.
Winn-Dixie Associate Manager
Progressed from overnight cashier to Associate Manager through demonstrated reliability and leadership.
Managed cash room operations, including till reconciliation and vault balancing.
Trained new associates on company policies and served as the point person for de-escalating customer complaints.
Independent Contractor Wallpaper Hanger (15 Years)
Operated a successful independent business, managing all aspects of customer acquisition, service delivery, and project scheduling.
Maintained full responsibility for billing, financial management, and tax record-keeping.
Built a reputation for reliability and high-quality service, resulting in a consistent client referral base.
Technical Skills
Communication: Microsoft Outlook, Digital Communication Tools (e.g., Slack, Zoom, Teams).
Data & Administration: Efficient data entry, digital documentation, and reporting.
Systems: Proficiency in company-specific management software and Point of Sale (POS) systems.
Education
HS Diploma
Clayton High School
Clayton, NC 27520
Contact this candidate