Agile Technical Project Manager Leader

CHANDRA NATARAJAN

Immediate Joiner ***************@*****.*** +91-805******* linkedin.com/in/amritachandraji

EXECUTIVE SUMMARY

Senior Scrum Master and Agile Project Lead with 8+ years of Agile/Scrum delivery leadership experience, leading distributed teams, enterprise Agile programs, and SAFe delivery across complex technology environments. Experienced in managing Agile projects, coordinating cross-functional teams, facilitating Scrum ceremonies, tracking delivery milestones, managing risks and dependencies, and communicating project status to stakeholders. Strong experience in Agile Project Management, Scrum, Kanban, Sprint Planning, Backlog Management, Release Management, Risk & Dependency Management, Capacity Planning, SDLC, stakeholder communication, and delivery reporting. Hands-on experience with Jira, Confluence, ServiceNow, Rally, and Jira Align.

CORE COMPETENCIES

Agile Leadership, Coaching & Mentoring: Coached Scrum teams, Scrum Masters, Product Owners, and leaders on Scrum, SAFe, Kanban, collaboration, self-organization, empowerment, conflict resolution, continuous improvement, and professional skill development.

Product Area Delivery Leadership: Coordinated delivery across multiple teams, managing cross-team dependencies, risks, impediments, release readiness, delivery commitments, and stakeholder expectations.

Scrum Facilitation & Team Effectiveness: Facilitated Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives, Scrum of Scrums, PI Planning, and Inspect & Adapt, reinforcing team readiness, commitment, collaboration, and transparency.

DoR, DoD & Working Agreements: Reinforced Definition of Ready, Definition of Done, working agreements, backlog readiness, and team health to improve Agile execution quality.

Dependency, Risk & Capacity Management: Managed cross-team dependencies, RAID items, risks, impediments, capacity, team availability, sprint commitments, and release impacts to improve delivery predictability.

Business Analysis & Requirements: Facilitated requirements workshops, translated business needs into actionable user stories/delivery plans, clarified acceptance criteria and aligned business priorities with technical teams

Release & SDLC Governance: Coordinated release planning, release readiness, SDLC milestones, deployment readiness, change activities, production readiness, and stakeholder communications.

Stakeholder Collaboration & Communication: Partnered with Product Owners, Engineering Leaders, Technology teams, PMO, business stakeholders, and distributed partner teams to align goals, timelines, risks, and delivery commitments.

Agile Training & Workshops: Conducted Agile/Scrum training sessions, workshops, coaching sessions, and knowledge-sharing forums for Scrum Masters, Product Owners, engineering teams, and stakeholders to strengthen Agile adoption, team maturity, collaboration, and continuous improvement

Metrics, Dashboards & Continuous Improvement: Used velocity, DORA, flow, lead time, cycle time, predictability, KPI dashboards, and delivery reporting to identify trends and drive continuous improvement.

Domain: Banking Financial Services Payments Enterprise Technology

WORK HISTORY

TRANSUNION Senior Scrum Master / Agile Project Lead Chennai, India Jul 2019 – Jul 2026

Led Agile delivery across 12 Scrum teams / 150+ engineers, improving sprint predictability 70% 90% and reducing lead time 50%.

Facilitated Sprint Planning, Daily Scrum, Sprint Reviews, Retrospectives, Backlog Refinement, PI Planning, Scrum of Scrums and Inspect & Adapt across distributed teams.

Served as RTE / SAFe SME, supporting ART execution, PI Planning, ART Sync, Scrum of Scrums and program-level coordination.

Partnered with Product Owners and Engineering Leaders on backlog readiness, prioritization, user stories and sprint goals.

Coordinated cross-team dependencies, risks, RAID items, impediments, capacity and delivery commitments, reducing dependency escalations by 30%+.

Coordinated UAT, integration testing, release planning, deployment readiness and production readiness across business and technology teams.

Coordinated dependencies across engineering, QA, infrastructure, security and partner/vendor teams to resolve delivery blockers and maintain implementation timelines.

Tracked velocity, capacity, PI predictability, lead time, cycle time, DORA and flow metrics through Agile dashboards.

Maintained visibility of milestones, risks, assumptions, issues and dependencies, providing regular status updates to leadership.

Coached and mentored Scrum Masters, Product Owners, and Agile teams on Scrum, SAFe, Agile practices, self-organization, team maturity, and continuous improvement; supported skill development and ownership across teams.

Conducted Agile/Scrum training sessions, workshops, and coaching forums for Scrum Masters, Product Owners, engineering teams, and stakeholders to reinforce Agile principles, collaboration, and effective Scrum adoption.

Negotiated delivery priorities, timelines, resource constraints and dependency resolutions across Product, Engineering, Business and stakeholder groups.

Used Jira, Confluence, Rally, Jira Align, ServiceNow for backlog management, delivery tracking, reporting and governance.

Led Agile delivery for a GCP-based enterprise application, coordinating cloud delivery milestones, dependencies, releases and cross-functional engineering teams

Supported CI/CD, automated testing, DevSecOps and quality engineering initiatives.

CAPGEMINI Agile Scrum Master – Global Payments Chennai, India Oct 2018 – Jun 2019

Facilitated Agile execution for 2 cross-functional teams (20+ members) delivering operational excellence and regulatory compliance projects.

Facilitated all core Scrum ceremonies, user story refinement, and backlog readiness to ensure steady sprint flow.

Improved defect resolution lead time by 50% by streamlining intake processes and refining delivery workflows.

Coordinated Production Simulation Testing and release readiness to minimize deployment risks and operational disruption.

Communicated delivery status, risks, issues, dependencies, and release impacts to stakeholders.

COGNIZANT TECHNOLOGY SOLUTIONS Project Delivery Lead Chennai, India Jul 2011 – Sep 2018

Managed software delivery for enterprise healthcare platforms across engineering, QA, business, and operations teams.

Oversaw full SDLC execution from initial requirements gathering to deployment, release management, and production support.

Developed project governance reports, delivery metrics, and status updates for executive leadership.

Led incident, change, and release management workflows while upholding stringent SLA and quality standards.

Facilitated stakeholder workshops, gathered requirements, and translated business priorities into actionable delivery plans

Supported process improvement and delivery governance initiatives across technology teams.

TATA CONSULTANCY SERVICES Application Developer Chennai, India Jan 2007 – Jun 2011

Developed and supported critical enterprise banking applications for clients including JPMorgan Chase and Morgan Stanley.

Authored High-Level (HLD) and Low-Level (LLD) technical documentation and executed core SDLC tasks.

Participated in software development, unit testing, release activities, and production support within planned project deadlines.

Collaborated with technical teams and business stakeholders to deliver application changes within planned timelines.

Developed and supported enterprise banking applications for JPMorgan Chase and Morgan Stanley, gaining experience in financial-services technology, SDLC, production support and release delivery.

TOOLS & TECHNOLOGIES

Agile & PM Frameworks: Agile Project Management, Scrum, SAFe, Kanban, Release Management, Backlog Prioritization

Agile & ITSM Tools: Jira, Confluence, Rally, Jira Align, ServiceNow, Azure DevOps, Planview

Metrics & Analytics: DORA Metrics, Flow Metrics, Velocity, Cycle/Lead Time, RAID Management

Engineering Concepts: SDLC, CI/CD, Automated Testing, DevSecOps, Quality Engineering

CERTIFICATIONS & EDUCATION

Certified ScrumMaster (CSM) – Scrum Alliance

SAFe Advanced Scrum Master (SASM)

SAFe Scrum Master (SSM)

AWS Certified Solutions Architect – Associate

AI for Scrum Masters

Bachelor of Science in Mathematics Madurai Kamaraj University

AWARDS & RECOGNITION

Quarterly Performance Award (TransUnion): Recognized for exceptional management of technical transitions and delivery of business value.

Delivery & Execution Excellence Award: Awarded for maintaining zero-defect execution and demonstrating strong conflict resolution.

Outstanding Team Performance Award (TCS/JPMC): Commended for delivering an ahead-of-schedule enterprise banking migration.

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