Experienced Financial & Healthcare Customer Service Professional
Resume:
BARBARA PACZEWSKI
Philadelphia, PA 19137
PROFESSIONAL SUMMARY:
** ***** ********** ** * Bank Teller and Customer Service Representative working for Citizens Bank with additional experience as a CNA working within the healthcare sector.
Proven ability to manage complex transactional and customer relationship management activities with a consistent track record of meeting or exceeding all defined performance deliverables.
Experienced financial service professional that has successfully serviced diverse customer bases working both individually or as part of a multi-disciplinary service team.
AREAS OF EXPERTISE:
Transaction Management Client Relations Customer Service Reconciliations Product Sales Quality Control
Personnel Training Personnel Management Administration PROFESSIONAL WORK HISTORY:
2015 to Present CNA, Deer Meadows Home Healthcare
Assist staff nurses, physicians and related medical professionals in general patient care and care administration functions.
2001 to 2014 Bank Teller and Customer Service Representative, Citizens Bank Provided front end financial transaction and customer service support working within a high volume branch location.
Served as the initial point of transactional contact for customers requiring deposit, withdrawal and related transactional requirements.
Updated client account information in addition to managing new account openings, closings and fund transfer activities.
Conducted daily end of day drawer reconciliations as well as assisting management/staff personnel with end of month audits.
Acted as a Lead Teller responsible for training and managing new/existing tellers in all daily transactional and customer relationship management protocols. Engaged customers in all customer service facets including but not limited to new account openings and service level issue support.
Advised and sold clients on various banking products/options available to meet individual financial needs and short/long term goals.
EDUCATION:
Medical Assistant Diploma, Lincoln Technical Institute CNA Certification
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