Customer Service and Operations Leader

Jackie Mills

Moline, IL ***** 563-***-**** ************@*****.***

Dynamic professional with a proven track record at Payless ShoeSource, excelling in customer service and team leadership. Demonstrated accuracy in data entry and a commitment to client confidentiality. Recognized for enhancing employee morale and fostering a collaborative environment, ensuring operational excellence and a superior customer experience. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

• Client confidentiality • Medical terminology

• Data entry proficiency • Accuracy and precision

• Teamwork • Customer service

• Time management • Attention to detail

• Multitasking • Reliability

• Excellent communication • Adaptability and flexibility

• Verbal and written communication

OnLine Commercial Processor, 01/2015 - Current

Data Dimensions – Clinton, Iowa

• Read and update information on Insurance certificates to resubmit to clients. Assistant Manager, 10/2010 - 01/2015

Payless ShoeSource – Davenport, Iowa/Moline, Illinois

• Company Overview: Business Permanently Closed

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Developed strong working relationships with staff, fostering a positive work environment.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Professional Summary

Skills

Work History

• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles. Cashier/Floor Supervisor, 10/2006 - 10/2010

Kohls – Clinton, Iowa

• Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.

• Ensured accurate pricing by regularly updating price tags on shelves as per store policies.

• Quickly and accurately counted drawers at start and end of each shift.

• Examined incoming inventory, merchandised shelves and prevented shrinkage.

• Marked-down clearance items and relocated merchandise to proper store areas. Unit Supply Specialist (92Y)/Weapons Specialist, 05/1983 - 05/1998 United States Army/United States Army Reserve - All United States

• Completed regular inventory counts of equipment on book for unit.

• Evaluated unit supply requirements and coordinated timely replenishment. Implemented preventative maintenance schedules for equipment, reducing downtime due to malfunctions or wear-and-tear issues.

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Supported unit readiness by providing timely and accurate replenishment of supplies, ensuring optimal performance during missions.

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Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.

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Maintained a high level of security by adhering to strict military guidelines in the handling and storage of classified materials.

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Medical Assisting: 05/2005

Hamilton Technical College - Davenport, Iowa

General Studies: 05/1983

Clinton High School - Clinton, Iowa

Education

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