Compassionate Direct Support Professional

SUMMARY

Licensed professional, with extensive background in client care and customer service. Currently seeking a full-time position where my expertise can be used for optimal contributions to my employer while expanding personal growth.

SKILLS

Service-focused, empathetic and compassionate caregiver. Technologically savvy, skilled at record keeping, scheduling, and problem solving.

EXPERIENCE

2022-Present-Direct Support Professional, Safeway Residential, LLC, Chesapeake VA

Assist patients with various activities of daily living, including toilette, dressing, preparing food, eating, drinking, and moving around.

Perform regular homemaking chores, to include light cleaning, laundry, and cleaning patient medical equipment.

Ensured safe, healthy, clean, and uplifting patient environment at home.

2020-2022- Home Health Aide, Doreen Home HealthCare, LLC, Norfolk VA

Assisted patients with mobilization, health and hygiene, physical fitness, rehabilitation, assistive medical care, and other personal services.

Acted as liaison between patient, patient’s family, and medical care organizations.

2000-2020- Assistant Director, Bonner Childcare Service, Inc., Chesapeake VA

Oversee daily operations of licensed day care center.

Plan and supervise educational programs.

Train and manage staff regarding policy and center objectives.

Resolve funder and parent concerns.

Ensure center adherence to federal and state regulations and prepare related reports.

2015-2018- Account Representative, Great Eastern Resort Corp., Virginia Beach, VA

Used Equint accounting software for bookkeeping and update client's financial records

Updated client's accounts and resolved all questions and concerns

Recorded transactions for confirmations for more than 500 clients

Maintained records of overdue accounts

Contacted clients for collections and set up a payment plan.

2005-2019- Cosmetologist, LA Hair Salon, Chesapeake, VA

Provided a myriad of style services including cutting, coloring, perming, and custom designs.

Conducted client consultation on treatment needs.

Maintained database of client information and preferences.

Ensured appropriate cleaning and sterilization of equipment and service area.

EDUCATION/CERTIFICATIONS

Department of Professional and Occupational Regulation, VA Licensed Cosmetologist

Certified Medical Assistant, Tidewater Tech, Norfolk, VA

Diploma, Oscar Smith High School, Chesapeake VA

References Available Upon Request

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