Claims & Liability Specialist
Resume:
LaShonda P. Wright
District Heights, MD 20747
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Experience:
District of Columbia Government – Washington, DC (November 2008 – present) Claims Specialist - Handle auto liability, general liability and property liability claims filed against the District of Columbia. Conduct scene investigations, recorded interviews and negotiate claims for settlement directly with claimants and attorneys. Research data and conduct trend analysis for director and mayor’s office. Home Depot – Lanham, MD (February 2022 – September 2024) Cashier - process and receive payments for store goods and services at check-out, processed returns and refunds at customer service. Insurance Overload - Baltimore, MD (March 2008 – October 2008) Liability Adjuster - Working for a third party administrator, Gallagher Bassett Service, Inc., handling AL, GL and PL claims, mainly dealing with subrogation and recovery of payments made on first party claim. GEICO Insurance - Chevy Chase, MD (August 1999 - March 2008) Claims Performance Analyst (December 2006 - March 2008) - Traveled to the eight regional office and five claims field offices auditing and reviewing claims files making sure they are in compliance with state and company guidelines. Gather data for trending and presented to regional vice presidents for review and discussions for improvement. Claims Trainer, New Orleans, LA (August 2005 - November 2006) - Trained new hires preparing them to handling claims files. Also supervised the trainees during a two week transitional period. Trained adjusters for the next level of claims handling once they obtained a promotion. Conducted refresher training and coaching sessions with claims adjusters. Traveled to the regional office in Macon, GA to conduct 4 week claims training classes when needed. Continuing Unit Examiner, New Orleans, LA (February 2004 - July 2005) - Handled claims in litigation and losses where the injured partied suffered catastrophic injuries including fatalities. Also attended mediations, trials and arbitrations working closely with the company’s staff counsel and outside counsel negotiating and settling claims. Payment Recovery Supervisor, Dallas, TX (September 2002 - January 2004) - Supervised a team of four subrogation examiner and two clerks whose job was to recover money owed to the company on claims paid out where our insured was not at fault. Claims Adjuster, Dallas, TX (August 1999 - August 2002) - Handling claims ranging from simple liability to third party injuries for Texas, New Mexico, Colorado, Kansas, Nebraska, North Dakota, South Dakota, and Wyoming. Had to attend continuing education classes to maintain a property and casualty license for Texas, New Mexico and Wyoming. Honda Finance - Irving, TX (July 1998 - July 1999) Customer Service Representative - Handled calls in a call center environment to and from customers who where in the last six months of their lease. Helped them with financing if they wanted to turn the lease into a buy and helped with terming the lease when customers wanted to turn in their leased vehicle.
Amoco Convenient Store - Hattiesburg, MS (January 1997 - June 1998) Assistant Manager - Initially started with the company as a cashier and became an assistant manager after six months. Maintained inventory, weekly work schedules, and made daily deposits for the store. Also worked the overnight shift when needed because the facility was opened 24 hours.
MSU Library - Mississippi State University, Starkville, MS (June 1996 - December 1996) Student Assistant - Maintained and sorted library material in the university’s main campus library. Marion County Public Library - Columbia, MS (January 1995 - June 1996) Library Clerk - Maintained the front desk and helped patrons with research using the library material. Traveled to the neighboring county’s branch offices weekly transferring material from one branch to another. Assisted the children’s librarian with the Summer Reading Program for area children.
Education:
Communications Management, Bachelor of Arts, December 1996 Mississippi State University - Starkville, MS
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