Medical Billing & Accounts Receivable Specialist

JAYLENE M. STAVOLA-REYES

Wethersfield, CT ***** 860-***-**** **************@*****.***

Medical billing Specialist with 6+ years of accounts receivable and customer service experience. Consistently worked down timely filings year over year with government insurances. Senior Accounts Receivable Representative, 10/2021 - Current Wheeler Clinic – Bristol, Connecticut

• Resolved customer billing issues by researching and applying appropriate credit or debit adjustments.

• Processed incoming payments, applied them to the correct accounts, and issued receipts accordingly.

• Analyzed aging reports to identify delinquent accounts requiring follow-up action.

• Trained new staff members on Accounts Receivable procedures and policies. Accounts Receivable Representative, 01/2020 - 10/2021 Wheeler Clinic – Plainville, Connecticut

• Electronic submission of health insurance claims.

• Manually apply payments to client accounts.

• Effectively communicate inquiries with staff and clients, by phone or electronically. Lead Customer Service Representative, 07/2019 - 01/2020 Wheeler Clinic – New Britain, CT

• Managed key account service, providing exceptional support to foster loyalty and retention.

• Trained new employees on company customer service policies and service level standards.

• Routinely prepared and evaluated reports for company metrics.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Provided detailed monthly departmental reports and updates to senior management. Customer Service Representative, 07/2018 - 07/2019 Wheeler Clinic – New Britain, CT

• Reviewed account and service histories to identify trends and issues with insurance/benefit information.

• Consulted with customers to determine best methods to resolve service and billing issues.

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

• Worked with managers to develop service improvement initiatives for Quest Diagnostics. High School Diploma: General Studies, 06/2014

New Britain High School - New Britain, CT

CAREER OVERVIEW

WORK EXPERIENCE

EDUCATIONAL BACKGROUND

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