Remote Medical Customer Service Coordinator
Resume:
Donna Brown
Customer Service Representative
*****.*.*********@*****.***
Fort Mitchell, Alabama
Summary
Passionate and persuasive Customer Service Representative who has over 20 years of experience with excellent communication skills. Responsible and dependable Customer Service Representative with exceptional organizational skills, professional mannerism, advanced computer skills, and the ability to prioritize and adapt to a highly demanding and fast paced environment. Detail oriented, ability to multi-task, time management skills and ability to adapt to change.
Skills & Expertise
Time Management Strong Communication Skills Leadership and Teamwork Adaptability Technical/Computer Skills Microsoft Suites Customer Service Data Entry Skills Ability to multi-task Customer and IT Skills
Experience
Self-Employment March 2025 - Present Childcare Provider Fort Mitchell, AL
Ensure a safe environment for children, monitoring their activities closely
Assist with cognitive and social development through age-appropriate activities
Create a supportive atmosphere that fosters emotional growth
Regularly updating parents about their child's progress and any concerns is a key responsibility
Serve healthy meals and snacks, promoting good nutrition.
Customer Service Specialist – Remote Aug. 2024 – March 2025
Express Employment Professionals Blue Bell, PA
Communicated directly with customers to improve overall health wellness with following HIPAA laws
Responsible for customer satisfaction
Provided customer support via Outbound telephone calls
Understand customers’ situation and respond with empathy
Remain professional through all situations including abusive callers
Credentialing and Application Coordinator – Remote Jul 2022 – Nov 2023
Access TeleCare Dallas, TX
Ensuring that all employees at a medical center, hospital, other healthcare facility have the proper certification, license, and credential to practice
Responsible for all aspects of credentialing and re-credentialing of health care professionals
Processed initial and reappointment credentialing applications
Performed research regarding licensing or credentialing requirements in their area
Interaction with other medical professionals, office personnel, and the public
Credentialing and Regulatory Specialist – Hybrid Jan 2022 – Jul 2022
Medical Consulting Group Springfield, MO
Researched and analyzed regulatory documents for each state
Ensured compliance with all regulatory standards and guidelines
Maintained regulatory files
Stayed abreast of regulatory procedures and changes in credentialing, licensing, and privileging
Conducting regular audits and reviewing company documents and business transactions to ensure compliance
Transportation Coordinator Jan 2021 – Jan 2022
Performance Food Group Springfield, MO
Arrange efficient delivery routes and dispatch drivers
Act as the first port of call for drivers
Collaborate with senior employees, such as transportation managers, to find ways to make the transportation process more efficient (e.g., limit damaged merchandise and loading errors, increase load capacity)
Use time management software to improve on-time performance and automation
Maintain and respond to complaints or feedback from clients and drivers, directing them to suitable parties if necessary
Review driver time sheets for payroll and create driver pay slips
Document driver concerns and driver policy violations, referring to a senior employee if necessary
Customer Service Representative – Remote Aug 2020 – Mar 2022
Sutherland Global Service Pittsford, NY
Communicated directly with customers to solve problems, answer questions, and give advice and support
Responsible for customer satisfaction, retention, and enhancing sales
Provided customer support in various ways, including telephonically, by email, and online chat
Understand the customer's problem and troubleshooted with an optimal and effective solution
Supervised, managed or directed a project by applying industry experience and specialized knowledge
Credentialing and Data Analyst Mar 2019 - May 2020
Mercy Hospital Springfield, MO
Reviews, gathers, investigates and analyzes all data pertaining to credentialing of the Medical Providers, Allied Health Providers, and Registered Nurses.
Develops relationships with and serves as Medical Staff Services liaison with applicants for appointment/reappointment of clinical privileges
Maintenance of Medical Providers, Allied Health Providers and Registered Nurses database in the Master File as well as notification of any additions/deletions/changes
Maintains confidential files of all Medical Providers, Allied Health Providers, and Registered Nurses to include confidential health forms to meet ADA guidelines
Assumes responsibility and accountability for work assigned, assists co-workers as needed for effective/efficient operation of department and performs other duties as assigned or to meet emergency situations
Education
Certificate in CompTIA A+
MedCerts
08/2026 - Presents
Certificate in Medical Billing and Coding
Strattford Career College
2025-2025
Bachler in Science, Human Service Management
University of Phoenix
Magna Cumme Laude
Master’s in business administration
Business Administration Management and Human Resource Management
Ashford University
Summa Cumme Laude
Achievements & Awards
Golden Key International Honour Society
Contact this candidate