Audio Visual Technician & Network IT Specialist

Summary

Dedicated and highly skilled Audio Visual Technician, Network Engineer, and IT Specialist with over 10 years of experience supporting enterprise networks, AV systems, IT infrastructure, and live event operations. Strong expertise in Cisco, MikroTik, Windows Server, structured cabling, CCTV, audio systems, AV-over-IP, and conference room technologies. Proven ability to troubleshoot complex technical issues, lead installations, and maintain reliable systems in fast-paced environments. Experienced in customer support, ISP operations, electrical systems, and live production support with a strong focus on professionalism, teamwork, and delivering high-quality technical solutions. Experience

Quad Visual Technician New York, NY

Audio Visual Technician 01/2025 - Present

• I install and connect microphones, speakers, amplifiers, audio mixers, projectors, TVs/monitors, LED walls, cameras, screens, and lighting systems.

• I configure and operate AV systems for conferences, online meetings, presentations, concerts, corporate events, and live broadcasts.

• I support video-conference platforms and room systems, including Zoom, Microsoft Teams, Cisco Webex, and integrated conference-room equipment.

• I test audio and video signals before events to ensure sound, video, internet connectivity, and equipment connections are working properly.

• I monitor AV systems during events and make real-time adjustments to volume, microphones, lighting, cameras, and video feeds.

• I diagnose and resolve technical issues, including audio feedback, microphones with no sound, projectors with no signal, black screens, HDMI/SDI connection problems, video delays, and lost connections.

• I read installation plans and cable diagrams, and I organize and run audio, video, data, and control cables. I configure video switchers, audio DSPs, control panels, and signal extenders based on project requirements.

• I perform equipment maintenance by cleaning, testing, calibrating, updating firmware, and replacing damaged components.

• I maintain inventory of AV equipment, cables, adapters, and tools.

• I safely dismantle, store, and transport equipment after events.

• I work closely with clients, event planners, IT teams, and production teams to ensure every AV system operates smoothly. MY NET AL Fier, Albania

Network Engineer 08/2017 - Present

• Designed, configured, and maintained enterprise and ISP network infrastructures.

• Managed LANs, WANs, firewalls, and network security solutions.

• Troubleshot LAN/WAN connectivity and network performance issues.

• Configured Cisco and MikroTik routers, switches, and wireless systems.

• Monitored network traffic and analyzed packet captures using Wireshark.

• Supported fiber optic installations and wireless ISP infrastructure.

• Provided technical support for residential and business customers.

• Installed and configured MikroTik, Cisco, and Ubiquiti networking equipment.

• Managed Radius Manager systems, OLT ZTE GPON/EPON devices, and network monitoring.

• Installed fiber optic infrastructure and wireless antenna systems.

• Performed system maintenance, backups, and troubleshooting. Trasform Electrical Manhattan, NY

Journeyman Electrician 02/2023 - 12/2024

• I read and interpret blueprints, electrical plans, and schematics to plan electrical installations.

• I install wiring, conduit/EMT, electrical panels, circuit breakers, outlets, switches, lighting, and other electrical equipment.

• I perform electrical installations and connections for residential, commercial, and industrial projects.

• I diagnose and repair electrical issues, including frequently tripping breakers, damaged circuits, incorrect voltage, and loose connections.

• I use testing equipment such as voltage testers, multimeters, and meggers to measure voltage, continuity, and resistance, and to identify electrical faults.

• I perform maintenance, repairs, and upgrades on existing electrical panels, motors, lighting, equipment, and electrical Thoma Mine

1-917-***-**** *********@*******.*** Astoria, NY systems.

• I ensure installations comply with the National Electrical Code (NEC), local codes, inspection requirements, and safety standards.

• I follow safety procedures, including the use of PPE, lockout/tagout procedures when required, and testing circuits before beginning work.

• I work independently and provide guidance to apprentice electricians with daily tasks. WST Systems Malta, MT

ICT Technician 05/2021 - 12/2022

• I install and configure desktop computers, laptops, monitors, printers, scanners, VoIP phones, and other peripheral devices.

• I install, update, and configure Windows, Microsoft Office, antivirus software, email, printer drivers, and other business applications.

• I diagnose and resolve hardware, software, internet, Wi-Fi, email, printer, and user-account issues.

• I configure and maintain small LAN and Wi-Fi networks, including routers, switches, and wireless access points.

• I create, manage, and reset user accounts, passwords, and permissions in accordance with company policies.

• I prepare computers and phones for new employees by setting up user accounts, email, applications, printer access, and security settings.

• I perform data backups and assist with restoring files or systems after failures.

• I monitor device health, antivirus status, storage capacity, and basic network-security requirements.

• I update hardware, software, drivers, and firmware to improve performance, stability, and security.

• I document support tickets, company equipment, software licenses, repairs, and completed technical work.

• I manage IT equipment inventory and report or request replacement equipment when needed.

• I provide technical support and training to users on how to use devices, software, and new systems safely and effectively. SH.A Ujësjellës Kanalizime Fier Fier, Albenia

IT Specialist 04/2018 - 04/2021

• I install, configure, and maintain computers, laptops, servers, printers, phones, mobile devices, and network equipment.

• I administer Windows, email systems, Active Directory, user accounts, passwords, permissions, and access controls.

• I install, update, and manage software, applications, operating systems, drivers, and antivirus solutions.

• I troubleshoot and resolve hardware, software, network, Wi-Fi, VPN, email, printer, login, and access issues for employees.

• I monitor the performance, uptime, and security of systems, servers, and network infrastructure.

• I perform backups, test data recovery, and assist with disaster-recovery procedures in case of system failures, data loss, or cybersecurity incidents.

• I configure and maintain security measures, including firewalls, antivirus/EDR, multi-factor authentication (MFA), user permissions, and software updates.

• I prepare and configure equipment for new employees and remove access and recover company equipment when employees leave.

• I manage and prioritize IT support tickets and provide timely technical solutions.

• I maintain documentation for system configurations, IT assets, software licenses, network diagrams, procedures, and technical incidents.

• I manage IT equipment inventory and work with vendors on purchases, warranties, repairs, and external services.

• I train employees on the safe and effective use of devices, software, cybersecurity practices, and company IT systems.

• Provided technical support for desktops, servers, printers, and network systems.

• Managed Windows Server, Active Directory, DNS, DHCP, and system backups.

• Installed and configured routers, switches, CCTV systems, and workstations.

• Conducted user training sessions and maintained IT documentation.

• Supported hardware/software troubleshooting and security systems. Prosound Rental Tirane, Albania

Audio Technician 01/2017 - 02/2018

• I install and connect microphones, speakers, amplifiers, audio mixers, soundboards, monitors, wireless systems, and recording equipment.

• I run, organize, and connect audio cables, including XLR, TRS, Speakon, Ethernet/Dante, and fiber cables, based on system requirements.

• I perform sound checks before events or recordings to verify volume, tone, clarity, and the operation of all microphones and speakers.

• I operate mixing consoles and adjust gain, EQ, compression, effects, monitor mixes, and volume levels during live events.

• I monitor audio quality and troubleshoot issues in real time, including feedback, hum/buzz, microphones with no signal, wireless interference, clipping, and weak audio signals.

• I position microphones, speakers, and monitors to achieve clear sound quality and reduce feedback.

• I record, mix, and edit audio for music, dialogue, podcasts, videos, and events when required.

• I inspect, clean, test, and maintain audio equipment, and identify equipment that requires repair or replacement.

• I safely dismantle, store, and transport equipment after events.

• I maintain inventory of audio equipment, cables, batteries, adapters, and tools.

• I work closely with clients, performers, producers, event planners, lighting technicians, and AV teams to meet technical requirements and deliver high-quality sound.

SH.A.G.A SHPK Tirane, Albania

IT Helpdesk Technician 10/2011 - 12/2016

• Provided first-level technical support to users via phone, email, chat, remote-access tools, and ticketing systems.

• Diagnosed and resolved hardware, software, printer, email, Wi-Fi, internet, VPN, and user-account issues.

• Created, prioritized, updated, and tracked support tickets through resolution; escalated complex issues to appropriate IT teams.

• Reset passwords, unlocked accounts, and provided basic user-access and permissions support.

• Installed and configured software, printers, peripheral devices, and workstation equipment.

• Prepared and deployed laptops, IT equipment, and user accounts for new employees.

• Delivered remote and on-site technical support while maintaining clear communication with end users.

• Documented incidents, troubleshooting steps, and solutions; maintained IT asset and equipment inventory. RADIO EUROSTAR 94.4 MHZ Tirana, 11

Deejay and Audio Editor 10/2011 - 12/2016

• As a Radio DJ,

• I selected and prepared playlists based on the station’s format and audience preferences.

• I introduced songs and artists, delivered short news updates, weather and traffic information, and hosted different show topics.

• I created smooth transitions between music, commercials, jingles, interviews, and other program segments while maintaining the pace of the broadcast and avoiding unnecessary silence.

• I communicated with listeners through phone calls, messages, and social media, read advertisements, sponsor announcements, and station promotions, and helped plan show topics, guests, interviews, and daily content.

• I also operated and monitored studio equipment, including microphones, headphones, the mixing console, computers, and the broadcasting system.

• As an Audio Editor,

• I recorded, edited, processed, and organized interviews, commercials, voice recordings, podcasts, and radio segments.

• I removed background noise, unnecessary pauses, mistakes, and unwanted sections from recordings.

• I adjusted audio levels and balanced voice and music using EQ, compression, normalization, and limiting to ensure clean, professional broadcast-quality sound.

• I added jingles, intros, outros, background music, sound effects, and advertisements.

• I also prepared recorded content for scheduled automated playback, checked the timing of each segment, and properly saved and archived audio files for future use.

Skills

Audio Visual Installation & Support, Electrical Wiring & Maintenance, Cisco Routing & Switching, Technical Support & Help Desk, MikroTik Configuration, Live Event Production, Network Engineering & Troubleshooting, Wireless Networking, Windows Server Administration, Firewall & Security Systems, Active Directory & Group Policy, System Backups & Recovery, LAN/WAN Infrastructure, Customer Service & Communication, VPN, Audio editing, VLAN, Sound mixing, DNS, Audience interaction, DHCP, Song selection, Fiber Optic Installation, DJ software proficiency, CCTV, Remix creation, DVR, Live recording, NVR Systems, Music, Conference Room Technologies, EQ management, Crestron, Microphone technique, AV-over-IP, Live performance, Structured Cabling, English, Professional Working Proficiency, Albanian, Native Education

School of Informatics - Tirane, Albania

CCNA CCNA 03/2021

MTCNA Mikrotik Tirane, Albania

06/2020

"Farry Fultz" Institute Community College Tirane, Albania Network Administration 05/2015

Pedagogical Branch - Professional High School Fier, Albania 01/2009

Certificates

OSHA 10, CCNA Routing & Switching, ITIL Certification, CCNA, Driver's License, MTCNA Mikrotik, Network Administration, OSHA 30

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